Ratings based on 1,706 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from Rochester
Posted 13 Jan 2025
The staff is so nice! The area around the hotel is a little sketchy and I was worried because I have a lot of stuff in my car. But they have good cameras in the parking lot with a screen of it all across from the front desk clerk. In the morning, my car was fine. My room was clean. It was a very comfortable stay.
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Megan,Thank you for your positive feedback! We’re thrilled to hear that our staff made such a great impression and that you had a comfortable stay. It’s also reassuring to know that you felt secure with our parking lot monitoring system. Your peace of mind is important to us, and we’re glad everything worked out well with your car.We’re happy you found your room clean and comfortable, and we hope to welcome you back soon for another enjoyable experience.Best Regards,Customer Care Team
by A verified traveler from Holiday
Posted 5 Jan 2025
Front desk were top notch and took things into their own hands when I had problems cancelling a different booking.
Comment from Hotel Management
7 Jan 2025 by Customer Care Team, Hotel Management
Hi Billie,Thank you for the kind words! We're glad our front desk team was able to assist you promptly with your booking issue. Providing excellent service is our priority, and we appreciate you taking the time to share your experience. We hope to see you again soon!Best Regards,Customer Care Team
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Customer Care Team, Hotel Management
Hi Nena,Thank you for taking the time to rate your stay! We’re glad to know you had a positive experience with us. If there’s anything specific that could have made your stay even better, please don’t hesitate to let us know. We’d love to have you stay again in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 29 Dec 2024
No
Comment from Hotel Management
30 Dec 2024 by Customer Care Team, Hotel Management
Thanks for your feedback, Robert! We’d love to hear more about your experience if there’s anything you feel could have been improved. We’re always looking for ways to enhance our guests' stays.Best Regards,Customer Care Team
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Customer Care Team, Hotel Management
Hi Andrea,Thank you so much for your fantastic rating! We're thrilled to hear that you had a great stay with us. If there's anything specific that stood out during your visit or any suggestions for future stays, feel free to share with us. We’d love to hear from you!We hope to welcome you back soon for another memorable experience.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
14 Jan 2025 by Customer Care Team, Hotel Management
Dear Lynn,Thank you for the excellent rating! We’re thrilled to hear you had such a great experience with us. If there’s anything specific you enjoyed during your stay or any suggestions for improvement, we’d love to hear from you.We look forward to welcoming you back soon for another wonderful visit.Best Regards,Customer Care Team
by A verified traveler
Posted 23 Dec 2024
Clean room and friendly staff
Comment from Hotel Management
26 Dec 2024 by Customer Care Team, Hotel Management
Hi Kyle,Thank you for the great feedback! We’re thrilled to hear you found the room clean and appreciated the friendly staff. We take pride in maintaining a welcoming environment and are glad that we met your expectations.Looking forward to your next visit!Best Regards,Customer Care Team
by A verified traveler
Posted 22 Dec 2024
The staff was wonderful. The lady at the desk was very helpful.
Comment from Hotel Management
26 Dec 2024 by Customer Care Team, Hotel Management
Hi Steven,Thank you so much for the wonderful rating! We’re so glad you had a positive experience, and we appreciate your kind words about our staff. We’ll be sure to pass along your compliments to the team.We look forward to your next stay with us!Best Regards,Customer Care Team
by A verified traveler
Posted 20 Dec 2024
Staff were really friendly and helpful. Rooms were clean and comfortable for a short stay. Good value.
Comment from Hotel Management
23 Dec 2024 by Customer Care Team, Hotel Management
Hi Laurie,Thank you for the excellent rating and kind words! We’re delighted to hear you found the rooms clean and comfortable and the staff helpful during your stay. Providing value and a welcoming experience is what we strive for.We hope to see you again soon for another pleasant visit!Best Regards,Customer Care Team
