Ratings based on 378 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kingwood
Posted 3 Jan 2025
Check in was :( … we were given 1 room on 1st floor and 1 second floor with a ton of luggage. Elevator was down, we requested another room on first floor. Rooms are filthy bathrooms are filthy. All hvac and heat were turned off we turned it on. It’s January we asked for additional blankets from front desk and she kept just giving us one for 4 different beds. She kept stating she did not understand why we needed an additional blanket. We wound up with two. She said the rest were being washed???
Food is suspect at breakfast. Sign states breakfast 53-930, she told us 4-8am… hmmmm I would not only not recommend but recommend property clean floors they are filthy
Wyndham resorts y’all can do better with your name on this hotel nooooo
by A verified traveler
Posted 3 Jan 2025
Lady on the counter was very helpful and breakfast was good
by A verified traveler
Posted 2 Jan 2025
Checking in was a breeze, Front Desk agent was friendly and very helpful.
Place was clean and we felt safe.
by A verified traveler from Santa Catarina
Posted 30 Dec 2024
Friendly and helpful front desk staff.
Overall, the maintenance crew needs to do a better job. There was an old water leak on the bathroom running from the ceiling down to the middle of the wall, and it's been damaging its property for a while. I cannot believe they haven't noticed it before.
by A verified traveler from Santa Catarina
Posted 21 Dec 2024
Location, friendly staff, complimentary coffee and breakfast
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Breakfast is horrible!
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Easy parking, Mexican type breakfast.
by A verified traveler from Santa Catarina
Posted 15 Dec 2024
Friendly and helpful staff on the front desk.
From my previous review one week ago, they improved the restocking of coffee, waffle batter, and tacos during the complimentary breakfast.
Overall, they need to improve the maintenance to the facilities. The elevator was not working, the room's bathroom's lights were not working as well as few lights on the room, the room's door has no dead bolt, there were a cockroach on the bathroom, there was a misalignment between the mattress and the boxspring leaving exposed metal parts that could hurt the guests.
