Ratings based on 140 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by LCM, Hotel Management
Dear Alejandra,I apologize if our hotel did not meet your expectations. We strive to provide a quality experience for each of our hotel guests and we regret that we failed to meet your expectiations.
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by LCM, Hotel Management
Ricardo,Thank you so much for staying with us recently. We value your stay and your great review. we do hope to serve you again in the future.
by A verified traveler
Posted 11 Jul 2024
I’ve stayed here several times over the course of years and it has consistently delivered. Everything is top notch. My only complaint is the low output lighting from the compact fluorescent bulbs in the lamps and ceiling. They should swap them out for the much brighter LED’s available now. Still, I will definitely stay there again.
Comment from Hotel Management
12 Jul 2024 by LCM, Hotel Management
Michael,Thank you very much for being a valued repeat guest of the Malana Hotel. We appreciate your patronage, your kind review, and your feedback on lighting. We always try to continue to offer the best of product and services and we will review your lighting comments for consideration. Thanks again for your loyalty and we hope to see you again soon.
by A verified traveler
Posted 16 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by LCM, Hotel Management
Lorenzo, Thank you so much for being our guest at the Malana Hotel and for taking the time to submit the great review of your stay with us. Hope to see you again, soon.
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by LCM, Hotel Management
Thank you Stephanie for choosing the Malana Hotel and we really appreciate the great review you posted. Hope to see you back again real soon.
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by LCM, Hotel Management
Yvonne,Thank you so much for the kind words on your review of your recent stay at the Malana Hotel. We appreciate the opportunity to have served you.
by A verified traveler
Looks can be deceiving!
Posted 17 Oct 2023 on HotelsMaybe we came in the wrong moment but it was horrible... when check in the receptionist wasnt friendly barely can hear her with the cooler machine making noise. Than she tell us that the key door wasnt working.. they have to open the door for us... didnt like that cause i had my stuff in the room.. than no wifi i had to miss work because of that... the room had dead cricket's or grasshoppers.. The water stink as well...overall i felt so uncomfortable that i was supposed to stay 2 nights i end up leaving afger the 1st night.. they were suppose to refund 1 night and havent dine that either. Dont recommended staying here
by A verified traveler
Posted 27 Aug 2023
by A verified traveler
Posted 22 Aug 2023
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
17 Jul 2023 by LCM, Hotel Management
Carroll,Thank you for taking the time to review the Malana Hotel after your recent stay. We really appreciate the great scores on staff and breakfast. We hope you are able to return and we can earn a "10" on your next visit. Please let us know what we can do to improve your stay.
