Ratings based on 985 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santa Juanita/ Bayamon
Posted 14 Jan 2025
Attention and service.
by A verified traveler
Posted 12 Jan 2025
Carpeting seem new and clean, but didnt reach the wall, leaving a dirty gap.
Arms on sofa were soiled. Good mattress, we slept well.
Comment from Hotel Management
12 Jan 2025 by Van, Hotel Management
Thank you for taking the time to share your feedback on your recent stay at Best Western. We appreciate you bringing these points to our attention, as it helps us identify areas for improvement.We understand your concerns regarding to the arms of the couch soiled. We take all feedback seriously and have already shared your comments with our housekeeping and maintenance teams. We are committed to ensuring a comfortable and enjoyable experience for all our guests, and we are working diligently to address the issues you raised.We would like to apologize for any inconvenience caused during your stay. We value your business and hope you will consider staying with us again in the future so we can demonstrate the improvements we have made.
by A verified traveler
Posted 7 Jan 2025
This hotel was a fine stay for a three day trip to visit my sailor. It is close to the beach and the view from my room was quite pretty. I’ll definitely rebook if able to in the future.
by A verified traveler
Posted 6 Jan 2025
Close to the water.
by A verified traveler
Posted 3 Jan 2025
Everything was good
Comment from Hotel Management
3 Jan 2025 by Van, Hotel Management
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
by A verified traveler
Posted 26 Dec 2024
Convenient
Comment from Hotel Management
29 Dec 2024 by Van, Hotel Management
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us
by A verified traveler
Posted 26 Dec 2024
Clean and enjoyable, no complaints
Comment from Hotel Management
29 Dec 2024 by Van, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars. We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Van, Hotel Management
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!
by A verified traveler
Posted 3 Dec 2024
They cancellation for any reason and no reported to the guest
Comment from Hotel Management
3 Dec 2024 by FD, Hotel Management
Both reservations were canceled due to being on our do not rent list. During a previous stay both rooms were charged the security deposit, and placed on a do not rent due to the condition the rooms were left at checkout.
by A verified traveler
Posted 2 Dec 2024
The property was clean and our room had a scenic view of the ocean and the sunrise.
Comment from Hotel Management
6 Dec 2024 by Van, Hotel Management
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!
