Ratings based on 342 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Good
by A verified traveler
Posted 27 Dec 2024
Have stayed a couple of times this year and i have never been disappointed. Rooms are beautiful clean and staff are very helpful and professional. I highly recommend.
Comment from Hotel Management
30 Dec 2024 by Front Desk, Hotel Management
Dear Teri,Thank you so much for your glowing review and for choosing to stay with us at Comfort Suites Cottage Grove-Madison. We are thrilled to hear that you had such a wonderful experience. Your kind words about are beautifully cleaned rooms and helpful, professional staff are truly appreciated and inspire our team to continue delivering outstanding service. We look forward to welcoming you back soon.Warm Regards,Guest ServicesComfort SuitesCottage-Grove Madison
by A verified traveler
Posted 23 Dec 2024
Wonderful Hotel, lots of smart touches with lights
Comment from Hotel Management
23 Dec 2024 by Front Desk, Hotel Management
Dear Charles,We are sincerely grateful for your rating and your loyalty to our hotel. It is a great honor to know that you highly recommend us and have enjoyed your stays with us on multiple occasions. Your feedback motivates us to continue delivering outstanding service.We hope to have the pleasure of welcoming you back in the near future. Sincerely, Guest services Comfort SuitesCottage grove - Madison
by A verified traveler
Posted 23 Dec 2024
This is a great property and everything on the property is brand new. I love the way room set up and phone charge station….etc. my only negative comment is front desk staff work at evening and Night… They need much more training related with customer service and greetings. I am shocked such a great property with poor customer service.
Comment from Hotel Management
23 Dec 2024 by cquinn, Hotel Management
Thank you for taking the time to tell us about your stay. I appreciate your feedback regarding the staff at night and will use your comments to speak with those employees so it doesn't continue going forward. I hope to see you again so you can receive the service you deserve
by A verified traveler
Posted 22 Dec 2024
Great
Comment from Hotel Management
23 Dec 2024 by Front Desk, Hotel Management
Dear Clint,Thank you for your perfect score and for choosing to stay with us. Your high recommendation is greatly appreciated and serves as a testament to our dedication to providing exceptional service. We are delighted to have met your expectations consistently.We look forward to hosting you again soon.Best Regards,Guest ServicesComfort SuitesCottage Grove-Madison
by A verified traveler
Posted 17 Dec 2024
I travel to the Madison area multiple times per year and stay here every time. I highly recommend it.
Comment from Hotel Management
19 Dec 2024 by Front Desk, Hotel Management
Dear Gregory,We are sincerely grateful for your perfect rating and your loyalty to our hotel. It is a great honor to know that you highly recommend us and have enjoyed your stays with us on multiple occasions. Your feedback motivates us to continue delivering outstanding service.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Guest ServicesComfort SuitesCottage Grove-Madison
by A verified traveler
Posted 15 Dec 2024
Excellent place to stay.
Comment from Hotel Management
16 Dec 2024 by Front Desk, Hotel Management
Dear Ricky,We strive to provide the best experience for our guests, and it's incredibly rewarding to know that we succeeded during your visit. Your feedback inspires us to continue delivering exceptional hospitality.We look forward to welcoming you back on your next trip. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know,Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
by A verified traveler
Posted 30 Nov 2024
Convenient location
Comment from Hotel Management
2 Dec 2024 by Front Desk, Hotel Management
Dear Charles,Thank you so much for your perfect rating! We are thrilled to know that you had a wonderful stay with us. Your feedback is incredibly valuable, and we hope to welcome you back soon for another exceptional experience.Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Front Desk, Hotel Management
Dear Dorothy,Thank you so much for your wonderful review! We are thrilled to hear you had a perfect stay with us. Your kind words mean a lot to our team, and we're delighted that we could provide you with an exceptional experience.We look forward to welcoming you back soon for another memorable visit!Warm Regards,Guest ServicesComfort SuitesCottage Grove-Madison
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Dear Darrah,Thank you for your feedback. We value your input and are sorry to hear that your experience fell short of your expectations. We are continuously working to enhance our services, and your comments will help us in that effort.We hope to have the opportunity to serve you better in the future.Sincerely,Guest ServicesComfort SuitesCottage Grove-Madison
