Ratings based on 109 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Omaha
Posted 1 Aug 2024
The experience at Novotel was great. The food service was excellent. However, The people who clean the rooms, stole my New iPhone. I would suggest that next time, the visitors should you them safe in their room to lock their belonging.
Comment from Hotel Management
8 Aug 2024 by NorAm, Hotel Management
Dear Mr. Hubert,We thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to read that you enjoyed our food service and overall experience.However, we are very sorry to learn about the issue you encountered with your belongings as this does not reflect the high standards we strive to provide. During your stay as issue was raised, investigations were automatically and seriouly conducted from all angles; readings of our CCTV etc following our procedures and all actions were gradually shared with you. The departement in charge was notified and the necessary was done to address the issue. We were very surprised to hear such an incident as this is not the type of service we offer. We kindly recommend securing valuable items in the provided safe in your room.Your safety and comfort are our priorities, and we appreciate your sharing your concerns, as it will help us enhance our guests' experience.Thank you again Mr. Hubert, for bringing this to our attention. We look forward to welcoming you back again and provide you with a seamless stay.Best regards,The Management.
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by NorAm, Hotel Management
Monsieur Anil,Bien que nous soyons surpris et à la fois navrés de voir la noté que vous avez laissé sur notre hôtel, veuillez noté que vos retours sont très important pour l’ensemble des équipes qui mettent au cœur de leurs préoccupations quotidiennes la satisfaction de nos clients. Les équipes ont été très surprises et affectées par votre note et dans le but d'améliorer constamment l'expérience que nous vous proposons, nous aurions aimé savoir les différents aspects qui vous ont convaincus de renseigner cette note catastrophique. De nouveau, nous vous remercions de votre retour et espérons regagner votre confiance lors d’un prochain séjour.La Direction Générale
by A verified traveler
Posted 26 May 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by NorAm, Hotel Management
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Veuillez agréer, Monsieur, nos salutations distinguées.La direction.
by A verified traveler
Posted 25 Feb 2024
by A verified traveler from Westchester
Posted 25 Oct 2023
by A verified traveler
Posted 24 Oct 2023
by A verified traveler from Melbourne
Posted 8 Sep 2023
I enjoyed my stay at the Novotel. The rooms were reasonably spacious and the food available was good. The staff were friendly and helpful - I particularly mention Eurydice and Nadine.
by A verified traveler
Posted 29 Jul 2023
by A verified traveler
Posted 14 Jul 2023
The food in this hotel very expensive and not very good. The older women at front desk very rude.
by A verified traveler from Bronx
Posted 31 Mar 2023
