Ratings based on 72 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good not perfect
Posted 21 May 2024 on HotelsWhether was good, room cleaned, but the price is higher vs the hotel level.
Comment from Hotel Management
26 May 2024 by AZALAI HOTEL COTONOU, Hotel Management
Dear Mr WALEED We thank you for your rating on your stay at Azalai Hotel Cotonou. Your rating encourages us to continually improve our service and strive for excellence. We are always looking for ways to improve our hotel as a whole, and we appreciate your rating. It was a great pleasure for us to welcome you. We thank you for staying at Azalai Hotel Cotonou and we hope to welcome you again soon. Please accept, Sir, the expression of our distinguished greetings, Fabrice MOSSI Deputy Head of Reception
by A verified traveler
Posted 22 Jan 2024
First of I wanted to do a late checkout since my flight was at 11pm but was told by the front desk that they had no availability. I was able to go on Expedia and found that there was available rooms. I can not imagine for the life of me why the front desk would have told me they had no available rooms. I ended up booking on Expedia for another day just so I don't have to wait at the airport from checkout time till my flight time.
Secondly the sevice was really horrible, I was stopped at the entrance so they could verify I actually had a room in the hotel. I felt discriminated against either because I wasn't white or wearing a suit.
I would most def not recommend this hotel and will not be lodging here again.
Comment from Hotel Management
23 Jan 2024 by AZALAI HOTEL COTONOU, Hotel Management
Dear valuable M. OSEME KELVINFirst of all I would like to thank you for the precious time spent on feeding us with your comment about your stay at Azalai hotel Cotonou.We regret for haven’t been able to satisty your expectations and present ours sincere apologies for this inconvenince.I read your comment with interest and care and I have mad a meeting with my team, in other to avoid this kind of attitude never repeat back .We at Azalai Hotels group, strive to make every guest stay the most comfortable.We hope to see you once again for make you having a greater experience than the previous one.Fabrice MOSSIFRONT OFFICE MANAGER
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
23 Jan 2024 by AZALAI HOTEL COTONOU, Hotel Management
Dear Mrs. VANESSAWe thank you for your note regarding your stay at the Azalaï Hotel Cotonou. Your rating encourages us to continually improve our service and strive for excellence. We are always looking for ways to improve our hotel as a whole and we appreciate your rating. It was a great pleasure for us to welcome you. We thank you for your stay at the Azalai Hotel Cotonou and hope to welcome you again soon. Please accept, Sir, the expression of our distinguished greetings, Fabrice MOSSIFront Office Manager
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by AZALAI HOTEL COTONOU, Hotel Management
Cher FULLER, Nous vous remercions pour votre note sur votre séjour Azalai hôtel Cotonou. Nous sommes heureux d'apprendre que vous avez apprécié l'expérience et le service dévoué, attentif et professionnel de notre équipe. Votre note nous rend fiers et nous incite à améliorer continuellement notre service et à viser l'excellence. Nous sommes toujours à la recherche de moyens d'améliorer notre hôtel dans son ensemble, et nous apprécions votre note. Ce fut un grand plaisir pour nous de vous accueillir. Nous vous remercions d'avoir séjourné Azalai Hôtel Cotonou et nous espérons vous accueillir à nouveau bientôt. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées, Fabrice MOSSI Adjoint chef de Réception
by A verified traveler
Posted 18 Oct 2023
The property is now old. However, it's still very functional, neat and the staff are friendly. It's good enough for a sound sleep nothing fancy.
Comment from Hotel Management
20 Oct 2023 by AZALAI HOTEL COTONOU, Hotel Management
Cher Mr MARTIN,Nous vous remercions pour votre note sur votre séjour Azalai hôtel Cotonou. Nous sommes heureux d'apprendre que vous avez apprécié l'expérience et le service dévoué, attentif et professionnel de notre équipe. Votre note nous rend fiers et nous incite à améliorer continuellement notre service et à viser l'excellence.Nous sommes toujours à la recherche de moyens d'améliorer notre hôtel dans son ensemble, et nous apprécions votre note.Ce fut un grand plaisir pour nous de vous accueillir. Nous vous remercions d'avoir séjourné Azalai Hôtel Cotonou et nous espérons vous accueillir à nouveau bientôt.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Fabrice MOSSIAdjoint chef de Réception
by A verified traveler
Posted 25 Apr 2023
Someone spoke English ...thanks to Candice.
Excellent ambiance, beautiful art, lots of seating in lobby.
Accommodations for just hanging out at the bar , the pool, and beach location, and good food.
Excellent location to the supermarket, museums, airport, and the local big market.
The staff were all excellent and very polite.
by A verified traveler from Burke
Posted 28 Mar 2023
by A verified traveler
Posted 23 Mar 2023
Comment from Hotel Management
24 Mar 2023 by FABRICE MOSSI, Hotel Management
Cher M. HENOCJe voudrais tout d'abord vous remercier pour le temps précieux que vous avez consacré à nous faire part de votre commentaire sur votre séjour à l'hôtel Azalaï de Cotonou.Nous regrettons de ne pas avoir pu répondre à vos attentes.J'ai lu votre commentaire avec intérêt et attention. Sachez que j'ai organisé une réunion avec mon équipe, vérifié la chambre et établi un plan d'action pour que jamais ce genre de commentaire ne revienne.Chez Azalai Hotels group, nous nous efforçons de rendre le séjour de chaque client le plus confortable possible.Nous espérons vous revoir pour vous faire vivre une plus grande expérience que la précédente.FABRICE MOSSIASSISTANT CHEF DE RECEPTION
by A verified traveler
Posted 31 Dec 2022 on Hotels
by A verified traveler
Posted 6 Oct 2022 on Hotels
I had a good time on my stay, very friendly and helpful staff.the only problem for me was the black lines between tiles in the bathroom, overall thumb up.
