Ratings based on 997 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
Truly luxurious yet comfortable room and experience!
Comment from Hotel Management
7 Nov 2024 by Guest Relations, Hotel Management
Dear Ka Yan, Thank you for sharing your review with us. We are delighted to hear that you truly enjoyed your stay with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
by A verified traveler
Posted 29 Aug 2024
Really great service, food, and everything…highly recommend especially if have kids
Comment from Hotel Management
27 Sep 2024 by Guest Relations, Hotel Management
Dear Aric, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. We believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 22 May 2024 on Hotels
Will come back again… all excellent and comfort .
Comment from Hotel Management
23 May 2024 by Guest Relations, Hotel Management
Dear Kean yeow, Thank you for sharing your review with us. We are glad to know that you truly enjoyed your stya with us. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
by A verified traveler
Posted 6 May 2024
Lake view palace restaurant is a disaster. It is much worse than I have it 2 years ago. Later I learned the main chef has left. Nobody informed me when I make the booking
Comment from Hotel Management
23 May 2024 by Guest Relations, Hotel Management
Dear Paul, Thank you for sharing your review with us. We are deeply sorry that we did not meet your expectations. Your comments have been brought to our F&B Team. At our hotel, guest satisfaction is key. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better. We look forward for the opportunity to regain your trust in our restaurant in your next visit. Yours sincerely, Guest Relations
by A verified traveler
The best hotel! Treated like actual royalty
Posted 8 Apr 2024 on HotelsI wish I could have stayed longer it was without a doubt the highlight of my trip to Hong Kong/Macau region. Exceptional service (every single staff member went above and beyond to deliver the best service). The decor is exquisite, very palatial and beautiful flowers everywhere, they smell lovely and I couldn’t stop taking photos! Plus I had a view of the fountains from my room. There is so much to do from the gorgeous jacuzzi/pool area, the spa was dreamy and I loved my palace pedicure. Thats before the water fountains, the shops and the casino! Which were all brilliant too. I liked the casino as it was better laid out than other casinos in the area and more peaceful. The breakfast was top tier and I tried 99 Noodles which was super yummy. I honestly was not considering coming back to Hong Kong / Macau but now I must just to experience this fabulous hotel again. Thank you so much and I really appreciate the birthday truffles surprise too :)
Comment from Hotel Management
17 Apr 2024 by Guest Relations, Hotel Management
Dear Christina, Thank you for sharing your review with us. We are pleased to hear how much you enjoyed every aspect of our hotel. It is always our goal to create exceptional experience to each of our guests and we are pleased to know that your stay was no exception. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations
by A verified traveler
Posted 11 Mar 2024 on Hotels
by A verified traveler
Posted 6 Jan 2024 on Hotels
by A verified traveler
Posted 6 Nov 2023
The best place to stay in Macau
Comment from Hotel Management
7 Nov 2023 by Guest Relations, Hotel Management
Dear Ali, Thank you for your comments. We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We hope to welcome you back for another stay in the very near future! Yours sincerely, Guest Relations
by A verified traveler
Posted 12 Oct 2023
The room smells like smoke. Its terrible, the spa is beautiful
Comment from Hotel Management
27 Oct 2023 by Guest Relations, Hotel Management
Dear Ngoc, Thank you for your review. We regret to learn that you experienced issues with an odor in your room. Let us reassure you that we are currently conducting improvement works in the affected room to promptly address this matter. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations
