Ratings based on 737 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Don’t speak English at all can’t help to save their lives
Comment from Hotel Management
16 Apr 2024 by Hospitality Insights, Hotel Management
Dear nisim,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.We appreciate your kind comments and hope to serve you again soon.Best regards,Rooms
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Customer Care, Hotel Management
Dear Ben,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.
by A verified traveler
Posted 16 Apr 2023 on Hotels
Comment from Hotel Management
17 Apr 2023 by Customer Care, Hotel Management
Dear Danny,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.
by A verified traveler
Posted 13 Apr 2023
Comment from Hotel Management
4 May 2023 by Customer Care, Hotel Management
Dear Alan,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,
by A verified traveler
Posted 19 Mar 2023
Property is quite new, friendly staff
Comment from Hotel Management
19 Mar 2023 by Customer Care, Hotel Management
Dear Isabella,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.
by A verified traveler
Short stop over in Macau
Posted 10 Mar 2023 on HotelsGot an upgrade when checking in. Room nice and spacious with great view of wynn palace fountain below. WC had a strong smell of smoking but was a non smoking room which was a shame.
Comment from Hotel Management
10 Mar 2023 by Best regards, Customer Care, Hotel Management
Dear Sarah,Warm greetings from MGM!Thank you for choosing us for your recent stay and for bringing the issue of smoking smell in room to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards.Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future.We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you.Thank you again for taking the time to share your feedback. Takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We hope to serve you again soon.
by A verified traveler
Posted 10 Feb 2023
Comment from Hotel Management
7 Mar 2023 by Customer Care, Hotel Management
Dear Choon,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.
by A verified traveler
Posted 8 Feb 2023
WE booked early so got a very good price, I am very sure that price will never be repeated. The room is fantastic.
Comment from Hotel Management
9 Feb 2023 by Best regards, Customer Care, Hotel Management
Dear Choon,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.
by A verified traveler from Port Orange
Posted 6 Feb 2023
No check-in allowed until 3pm. After that. Check-in process went quickly. Had my room key by 305pm. Plenty of restaurants, of course, and a Starbucks. But none of the food was cheap. Room was fairly small.
Comment from Hotel Management
6 Feb 2023 by Best regards, Customer Care, Hotel Management
Dear Joe,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.Thank you again for your kind comments and business. We hope to serve you again soon.
by A verified traveler
Posted 6 Feb 2023
Very good , free upgraded to a suite
Comment from Hotel Management
6 Feb 2023 by Best regards, Customer Care, Hotel Management
Dear Wai Yan,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.
