Ratings based on 997 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 24 May 2024 on Orbitz
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
by A verified traveler
Posted 29 Apr 2024 on Hotels
by A verified traveler from Lincoln Park
Posted 13 Mar 2024 on Orbitz
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
by A verified traveler
Posted 28 Feb 2024
by A verified traveler
Posted 27 Feb 2024
by A verified traveler
Posted 3 Feb 2024 on Hotels
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
13 Nov 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado Huésped Gracias por su preferencia y por compartir su experiencia con los demás viajeros. Esperamos vuelva pronto.Saludos cordiales
by A verified traveler
Posted 2 Oct 2023
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around.
Simply disappointing!!!
Comment from Hotel Management
4 Oct 2023 by Hotel Playa Suites Acapulco, Hotel Management
Dear customer, thank you for taking the time to share your experience. All your comments are essential to improve our service. I am very sorry to hear that your stay did not meet expectations. However, we will ensure that your feedback is passed on to improve the service. Without further ado, for now I say goodbye, I wish you a great day.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado cliente. Gracias por calificarnos y por recomendar nuestro hotel a otros viajeros. Todo el personal del hotel disfrutó atendiendo sus necesidades, esperando que su estancia haya sido placentera. Cada día trabajamos para brindarle un mejor servicio, agradecemos su confianza ¡Cuídese y esperamos pronto su regreso! Gracias por elegirnos
