Ratings based on 38 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024
by A verified traveler
Posted 29 Jul 2024 on Orbitz
by A verified traveler
Posted 26 Feb 2024
No tv service. Hot water was not always available. Bed is a boxspring. Air conditioner remote was broke. Oven/stove didn't work. Swimming pool area is not what advertise. I advise to pay the extra money it costs to stay at Emporio hotel, nearby.
by A verified traveler
stay here if you're fred flinstone. Horrible Hotel
Posted 16 Aug 2023 on Hotelsdecided to give this hotel another try. I should of stuck with my other disappointment of this hotel. 1st I had requested an earlier check in which the hotel approved upon arrival the night person at the desk charged me 500 pesos for checkin early. I was not given the room I had booked which was 2 beds and i was given a 1 bed. the beds are very old and uncomfortable like sleeping on a log bed. the pillows were thin as paper and im not exagerating. i requested extra pillows and was denied i was told they didnt have any. had no room service therefore no clean towels. i had made prepaid reservation and i was told the hotel could not charge my prepaid reservation with the virtual card that was provided. therefore i had to pay again with my personal card. and now im waiting to be refunded from my third party reservation. will not stay at this property ever again...
by A verified traveler
Posted 23 May 2022 on Hotels
by A verified traveler
Posted 19 Jun 2021 on Hotels
by A verified traveler
Posted 10 Jun 2021 on Hotels
this was my 3rd time staying here. and it had been ok the other 2 times. this time the air-condition didn't work, the shower had either hot water or scalding water. in all 3 rooms that I was in. every time I called they sent a housekeeper to check nothing was done. I had booked for 7 nights only stayed 3 nights. I couldn't sleep my last night i had to move the couch right underneath the A/C in order to get some cool air. my room was non refundable and the hotel didn't have the courtesy to refund 3 nights. will never stay here again.
Comment from Hotel Management
16 Jun 2021 by DEPTO DE RESERVACIONES, Hotel Management
AGRADECEMOS SUS COMENTARIOS
SE APLICARAN LAS MEDIDAS NECESARIAS AL RESPECTO
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 9 Sep 2024
by A verified traveler
Posted 3 Sep 2024
