Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
The staff and personalized butler service was outstanding. Our every need was addressed and we did not have to leave the resort for anything.
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Best service, always people assisting at the beach with beverages and food. Concierge is always available. Rooms are always cleaned and fresh towels.
Food at restaurants was excellent. Staff is amazing and very accommodating in every way.
Comment from Hotel Management
15 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Appreciable guest,We are very pleased that you enjoy your stay with us.It is always our goal to achieve maximum customer satisfaction and we are delighted to read that their holidays at the hotel were pleasant.Thank you again for your feedback, we will be more than happy to have you back soon!
by A verified traveler from Arlington Heights
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Querido Huésped,Gracias por compartir su experiencia y contribuir a la mejora constante de nuestro servicio.La hospitalidad es nuestra profesión. El placer de complacer a los huéspedes es sin duda donde reside todo el entusiasmo de todo nuestro equipo. Nos encantó leer cómo se sintió durante su estadía y los gratos recuerdos que se ha llevado a casa.Esperamos darles la bienvenida nuevamente en un futuro cercano.Cordialmente,
by A verified traveler
Posted 10 Nov 2024
Beautiful property. Liked the golf cart and boat transfers. Very disappointed in the food.
Comment from Hotel Management
15 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest,We would like to thank you for choosing the TRS Coral Hotel for your recent vacation in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review.We sincerely apologize and regret not having provided our services more in line with your requirements in some areas.Your comments will be shared with the appropriate team, who I am sure will take the necessary measures. We are committed to providing the required follow-up with each area and ensuring that the promised service is provided.
by A verified traveler
Posted 10 Nov 2024
Attended a wedding for a few days had a Great time. All amenities
Needed were close by and if not shuttles were there to transport you
Comment from Hotel Management
15 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest,Thank you for allowing us to pamper you with endless hospitality in the facilities of our beautiful Hotel.It has been a real pleasure to welcome you. We are pleased to know that you were so thrilled with the service and our many amenities, which above all, ensures that our hotel is one of the best places to vacation.Our entire team looks forward to your return to offer you another fantastic experience in this beautiful paradise of Costa Mujeres.Sincerely,
by A verified traveler
Posted 4 Nov 2024
When we first booked, we called and informed them that our reservations are 10/30/24-11/4/24 and we weren’t going to arrive until 10/31 at 6am. We requested our room be ready then and they informed us that it will. When we arrived the room was not ready and they suggested we go eat and relax by the pool. After 4 1/2 hours we were really tired and decided to go check on our room again. The guy at the desk was insensitive and continued to brush us off. We then went back to the desk to ask for a supervisor at that point we were accommodated and placed into a room. The room and the resort were very beautiful and relaxing. For two days we kept asking them to bring us face towels & more water as we brushed our teeth with only bottled water, after the second day I requested we talk to management and they immediately brought us towels and water instead. We also asked that they do not clean our room to prevent anyone being there without us. Sunday we were gone enjoying the resort from about 10am-5pm and as we were getting ready for dinner, we realized they cleanedMonday morning as we were packing and gathering our things, I noticed inside of one of my bags a blanket I travel with was missing. Noticing that I went deeper into my purse to look inside another bag that was all the way at the bottom of my big back & should have been under the cover I had. We then noticed that $60 was missing that we were using to tip. We arrived with $160 and only spent $80 due to not leaving the resort.
Comment from Hotel Management
9 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest, First of all we would like to thank you for choosing us to spend your vacation in the Mexican Caribbean. We offer you a sincere apology, and we also regret not having provided our services more in line with your requirements. We take our guests' feedback very seriously and will share it with our team to find a way to improve it. I can assure you that as you read this, the managers and supervisors at our hotel are investigating the anomalies detailed in your review so that we can operate in the future as we have always done in the past, with the quality and authentic service for which we are known. We hope you can give us a second opportunity to serve you and show you that we can live up to your expectations. Cordially,
by A verified traveler
Posted 3 Nov 2024
What a wonderful Honeymoon Vacation. The Resort felt like it was top notch in nearly all regards. Many reviews I've seen say the food isn't very good but I disagree. There are so many options, so you just gotta keep trying places. El Gaucho definitely takes first place. The staff was also fantastic, with a few minor exceptions. The ladies at the cafe seemed bothered by us everytime we went there. Our Butler Roman was simply wonderful. And the majority of other staff were excellent. The cabaret show was stunning and well worth the price of admission. The Spa is an absolute must. It is one of the the coolest and most beautiful experiences. I think the only other negative would be the bed. We had a king size and it hurt my wife's back to the point we had to request a pillow topper. All in all I would highly recommend TRS Coral.
Comment from Hotel Management
7 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear guest, Everyone at our Hotel thanks you for taking the time to share your experience at our resort. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories; it is delightful to see that our efforts are paying off. We truly believe that your words motivate our staff to continue giving their best every day. Kind regards,
by A verified traveler
Posted 2 Nov 2024
I had a great time will ne returning
Comment from Hotel Management
7 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest, It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay. We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations. Nothing will give us more pleasure than to welcome you back in the near future in this, your home away from home! Cordially,
by A verified traveler from New York
Posted 2 Nov 2024
THIS WAS THE WORST EXPERIENCE WE HAVE HAD IN AN ALL-INCLUSIVE CANCUN RESORT. WHILE THE PROPERTY IS REALLY GOOD with NICE SWIM UP ROOMS ALONG WITH A WORLD CLASS SPA/SAUNA, THIS RESORT FAILS MISERABLY IN HOSPITALITY AND SERVICE. THE STAFF WAS NOT VERY FRIENDLY AND INVITING AND FELT LIKE THEY WERE REALLY NOT IN PROVIDING HOSPITALITY AND SERVICE TO THE GUESTS. WHEN WE CHECKED IN THE RECEPTIONIST WAS IN A HURRY AND GOT US THE BANDS FOR ACCESS ACROSS THE RESORT HOWEVER, THE ROOM WOULD NOT BE READY FOR ANOTHER TWO HOURS. WE DID MENTION THAT WE ARE VIP ACCESS GUEST FROM EXPEDIA, BUT DID NOT RECEIVE ANY BENEFITS, LATER WE GOT THE $600 RESORT CREDIT WHICH WAS BASICALLY $10-$50 COUPONS WHICH ARE ESSENTIALLY USELESS. THE ROOM WAS REALLY NICE, HOWEVER WAS NOT THE ONE THAT WE ASKED FOR WE HAD PAID FOR THE BEACH SIDE, SWIM UP ROOM, WHICH WERE AT THE END OF THE RESORT SIDE, HOWEVER, THEY GAVE US A POOL VIEW ROOM, WHICH HAD NO PRIVACY AT ALL. THE PILLOWS IN THE ROOM SMELL REALLY MUSTY AND MOIST, AND WE ASKED SEVERAL TIMES TO HAVE THEM CHANGED AND IT WASN’T ON UNTIL 10 PM THAT THEY CHANGED THEM. The pool side is a dull and There is no party scene or music around the pool and felt like we were just chilling in a community pool. RESTAURANTS ARE BAD WITH NO VEGETARIAN OPTIONS. The grand palladium restaurants require reservation before 3 PM for dinner and will not allow you to dine in. The guest services don’t care if you go hungry. The spa was a saving grace, but will never go back to this resort
Comment from Hotel Management
9 Nov 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear guest,We want to thank you for choosing us for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review.We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements.Please know we are taking note of your suggestions as they are involved in our continuous effort to improve our services for the benefit of our guests. Thank you for taking the time to share your experience with us and allow us to find ways to improve.Sincerely,
