Ratings based on 83 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Longview
Posted 7 Oct 2024
by A verified traveler
Posted 16 Sep 2024
Punta Blanca Beach House is a hidden gem! My husband and I booked 4 nights to celebrate our 2yr wedding anniversary, and we couldn’t be happier with the room, amenities, the food, the beach, the people (staff and management). Premises were very well maintained, servers were so attentive (Francisco and Irving, thank you for everything- always seemed pleased to help with a smile on). Management was incredible, they made sure we were always taken care of- remembered our names and our anniversary & gave us a couple ‘on the house’ treats (like dessert and drinks) for our anniversary. The space had a super chill vibe- reminded us of the old Tulum days- away from the chaos. My husband took out a kayak they had available and it made his day! The room was equipped with everything we needed, super cute and clean. And nothing beats watching the sunset from your own private plunge pool- top notch views. Thanks for everything Punta Blanca! We will definitely be coming back and telling our friends/family about you.
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Punta Blanca Beach House , Hotel Management
Thank you for your feedback. We’re sorry to see that your experience did not meet your expectations. We’d love to understand more about what happened and work towards finding a solution. Please feel free to contact us directly so we can assist you further
by A verified traveler
Posted 15 Aug 2024
This was the worst resort- I was locked in my room and the place was absolutely disgusting
Comment from Hotel Management
20 Aug 2024 by Punta Blanca Beach House , Hotel Management
Thank you for bringing this to our attention. We're genuinely sorry to hear about your experience and want to assure you that this is not the standard we strive to maintain. We take these concerns very seriously and would like to learn more about what happened so we can address the issues properly. Please contact us directly so we can discuss your stay in more detail and work towards a resolution. Your feedback is invaluable in helping us improve.
by A verified traveler from El Paso
Posted 30 Jul 2024
The main door lock did not workk and maintance could not fix it after trying it for few hours. The hotel has a really bad management system and needs to improve itscustimer service, starting with the manager. Basically, the door remained open/unlocked during my stay.
Comment from Hotel Management
1 Aug 2024 by Punta Blanca Beach House , Hotel Management
Hello,We sincerely apologize for the inconvenience you experienced with the door lock. Your feedback is very important to us, and we are taking immediate steps to address the management and customer service concerns you mentioned. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 27 Jul 2024
Excelente
Comment from Hotel Management
27 Jul 2024 by Punta Blanca Beach House , Hotel Management
Thank you for your review, come back soon!
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
20 Jul 2024 by Punta Blanca Beach House , Hotel Management
Dear Whitney,We are sorry that we did not meet your expectations during your stay. We are particularly surprised by your review, as you mentioned that everything was fine during your visit.We would appreciate it if you could provide more details about what happened so we can improve and offer you a solution. Please contact our customer service team to give us more information and allow us to assist you properly.Thank you for your understanding.
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Punta Blanca Beach House , Hotel Management
Dear Octavio We appreciate your feedback and are glad you had a positive experience overall. If you have any specific suggestions or comments on how we can improve further, please do not hesitate to share them with us. We always strive to provide the best service possible and value any insights you can offer.We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 5 Jul 2024
Don’t be deceived by the pictures and reviews.
Air conditioning is too bad
Bugs and dirty
The pool in the roof is next to the solar panels
Non paved road for 2 miles with very big holes
I booked 7 nights, i couldn’t stay even an hour and i lost my payment cause my mistake was booking with accepting non refundable reservation.
The only good thing was the stuff
Comment from Hotel Management
8 Jul 2024 by Punta Blanca Beach House , Hotel Management
Hi Louai ! Thank you for your feedback. We regret that you were unable to stay with us. However, as you did not experience our facilities and services firsthand, it is difficult for you to provide an accurate review. We also want to remind you that you reserved a non-refundable booking, which unfortunately means we cannot process a refund.We appreciate your understanding and are always here to assist with any future inquiries or concerns.
