Ratings based on 72 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Overall, we had a great experience.
The resort is a little more rundown than it was when we were here in the past. We also arrived to dirty bedsheets, which we were not thrilled about.
The à la carte restaurants were delicious, but the rest of the food options were meh. The service and drinks were hit or miss which was not our experience in the past.
Victoria at the nest restaurant was the most amazing staff we’ve ever come across. She was warm and welcoming, and we understand why she’s the supervisor.
Comment from Hotel Management
17 Nov 2024 by Daniel Hernández, Hotel Management
Dear guest, we’re pleased to know your stay with us was such a good experience. We hope to have the pleasure of a second stay so we can continue making great memories together! Thank you for your feedback.
by A verified traveler
Posted 29 Oct 2024
Great property enjoyed our stay. Kids loved the tennis program.
Comment from Hotel Management
30 Oct 2024 by Emeli Alvarado, Hotel Management
Thanks for your comments, there are very important for us!Best Regards,
by A verified traveler from new york
Posted 19 Oct 2024
Not clean room
Comment from Hotel Management
20 Oct 2024 by Jose Tlapaya, Hotel Management
Dear guest,Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.We are committed to following up with each area and ensuring that the promised service is provided.We hope you can give us a second chance to serve you and show you that we can live up to your expectations.Sincerely,José Tlapaya Hospitality Senior Advisor
by A verified traveler from new york
Posted 19 Oct 2024
No upgrade and dirty room with mole, but the hotel ground is nice food is average. The staff is very nice
Comment from Hotel Management
20 Oct 2024 by Jose Tlapaya, Hotel Management
Dear guest,Thank you for choosing us as the destination for your vacation trip.We appreciate that you share both positive aspects and areas for improvement observed during your stay with us.Your comments will be shared with our team in order to find a solution. I hope we get the chance to welcome you again to show you the improvements we have made.Sincerely,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 18 Aug 2024
Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.
Comment from Hotel Management
19 Aug 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest,First of all, we would like to thank you for choosing us to spend your vacation in the Mexican Caribbean.Thank you for sending us your comments. They will allow us to deal with these details individually with each department.We are committed to providing the required follow-up with each area and ensuring that the promised service is provided.We look forward to your visit again in the near future.Sincerely,
by A verified traveler
Posted 17 Aug 2024
Overall, I enjoyed the stay.
Comment from Hotel Management
22 Aug 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest,Thank you for sharing your Family Selection experience at Grand Palladium Costa Mujeres.It is great that you have tried and enjoyed many of the amenities offered.We look forward to welcoming you back to this home away from home.
by A verified traveler from La Crescenta
Posted 13 Jul 2024
A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!
Comment from Hotel Management
14 Jul 2024 by Jose Tlapaya, Hotel Management
Thank you for taking the time to write this review, allow me express my gratitude for bringing to my attention your thoughts and feelings on your recent visit and for your great comments about our resort.Your satisfaction is the most important and our main goal, nothing pleases us more than learning it was successfully achieved during your stay with us. We are thrilled to read that you experienced an excellent service from all our amazing staff. Thank you again for your lovely review. It will be a pleasure to welcome you back soon at this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor
by A verified traveler
Posted 13 Jul 2024
The butlers was one my favorite. Lupita and Isaac was the best.
Comment from Hotel Management
13 Jul 2024 by Jose Tlapaya, Hotel Management
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor
