Ratings based on 1,394 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
There are always pros and cons in with anything and here is my list:
Pros:
Very clean
Absolutely loved the swim up pool (had the privileged romance suite)
The spa was very relaxing and we loved the pool and service provided
Service in the privileged dining area for guests at the buffet was phenomenal
The theater production was so much fun!
The Lobby bar was our favorite
Cons:
The food was less than desirable
It was hard to book reservations for restaurants due to them filling up very fast
They had representatives scattered throughout the property try to get you to attend a private breakfast and then you’ll receive a perk or 2 after a presentation. Seeing that we were called about a welcome bag and heading to the lobby, then presented with these options I felt it to be very tacky. Especially when we were spending over $500 a night
The drinks were weak - but it did help if you tipped the right bartenders
Could not access bathrooms easily when eating in the buffet due to door being locked - had to walk outside and around to main lobby
At the end of the day we probably won’t be back to this location. But it was very peaceful and service was very good…as long as they knew that you were part of the privileged system and being in the type of room we were in helped as a few employees were not attentive until they realized what room we were in. By far this is not a 5 star resort and I would rate it 3.5.
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed several aspects of your stay, such as the cleanliness, the swim-up pool, the spa, and the service in the privileged dining area. It's also great to know that you had fun at the theater production and enjoyed the Lobby bar.However, we're sorry to hear that there were areas where your experience fell short of expectations. We understand your concerns regarding the food, restaurant reservations, and the sales presentations, and we apologize for any inconvenience caused. Your comments regarding the drinks and bathroom access will be taken into consideration as we work to improve these aspects for our guests.We truly value your feedback and will work to ensure all guests receive the best possible experience, regardless of their room category. We hope you will reconsider and allow us the opportunity to provide you with an even better experience in the future.
by A verified traveler
Posted 17 Nov 2024
This is not a five star nor four star resort. What a disappointment Expedia. It could be a 4 star resort if it was better cared for. The place needs a paint job, landscaping, and a modernized look. It’s so run down and its appearance is a real vacation buzz kill. The room was spacious but musty smelling. The swim up room, swam up to nothing and was too cold to use. We were on the quiet pool side which was low key. The other pool, the margarita pool, was the place where most of the daily entertainment occurred. Activities were hit or miss and not entirely at the fault of the staff. They tried to get people involved but most wanted to just watch and not participate. We only made it to one night time show, the Michael Jackson show, which was eh. We spent most nights sitting outside listening to the DJ hearing our son complain about the spotty WiFi. The spa was also disappointing. Nothing fancy. Best part was the hydrotherapy before the massage. Neither of the masseuses my husband and I had were good, likely neither were trained massage therapist. We were both more uncomfortable after the massages, so save you’re money. Food was better than the average all inclusive. Best meal was at the Grill but we didn’t get to try the Japanese restaurant or make it to Bloved. Restaurant reservations are difficult. They are done through a website and only available 3 days at a time. If you don’t book at midnight 3 days prior you’ll be closed out of everything. We won’t be returning.
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Lamentamos mucho que su experiencia no haya sido la que esperaba. Agradecemos que haya tomado el tiempo para compartir sus comentarios, ya que nos ayudan a mejorar continuamente. Nos disculpamos por los inconvenientes que menciona, como el estado del colchón, el aire acondicionado y el servicio de internet, y entendemos lo frustrante que debe haber sido. Lamentablemente, en algunos casos, la falta de disponibilidad de nuestro equipo puede afectar la calidad de la atención y pedimos disculpas por no haber podido cumplir con su solicitud de manera oportuna. Su feedback será compartido con el equipo de mantenimiento y los encargados del servicio al cliente para mejorar en esos aspectos. Esperamos que nos dé otra oportunidad en el futuro para ofrecerle la calidad y servicio que se merece.
by A verified traveler
Posted 17 Nov 2024
Beautiful hotel, good food but alot of mold and water smelled
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hi Stefani, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!
by A verified traveler
Posted 17 Nov 2024
Muy bueno el hotel y la comida
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hola Elisabet, queremos agradecerte por tomarte el tiempo de escribir esta reseña. Estamos encantados de poder cumplir con tus expectativas, y esperamos darte la bienvenida pronto para disfrutar del gran Caribe Mexicano.
by A verified traveler
Posted 15 Nov 2024
We are a family of five. We paid extra money for what was described to us a king bed with bunk beds and a pullout couch. We were given two queen beds in the same room and a pullout couch. It was not why we paid an extra $500.
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the mix-up with your room allocation and the inconvenience it caused during your stay. We understand how important it is for families to have the accommodations that meet their needs, especially when additional payments have been made for specific room configurations. We regret that we did not deliver the room you were expecting, and we will address this issue with our team to ensure that future requests are handled with the utmost attention. We appreciate your feedback and hope to have the opportunity to make it right on a future visit.
by A verified traveler
Posted 14 Nov 2024
Nice kid friendly hotel
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hi Moortaza, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.
by A verified traveler
Posted 13 Nov 2024
Awesome staff and a great place to relax. There's quite a lot of entertainment options. Just the right balance of relaxation and entertainment. Tons of food options. Awesome Burgers and steaks.
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hi Abe, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.
by A verified traveler
Posted 12 Nov 2024
The property was amazing. It had clean beaches, rooms and restaurants. The pools were to die for too. Really recommend it. The only faults I found is that most of the elevators weren’t working and we have to use the staff elevators
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hi Carlos, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!
by A verified traveler
Posted 11 Nov 2024
The staff was wonderful and very accomodating. We enjoyed the food at every restaurant, but absolutely loved Barcelona Origens. Their food was the best we ate our entire trip.
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hi Gretchen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.
by A verified traveler
Posted 10 Nov 2024
Beach was gorgeous, smaller property, great food choices.
Comment from Hotel Management
20 Nov 2024 by Catalonia Grand Costa Mujeres, Hotel Management
Hi Cheryl, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.
