Ratings based on 957 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
We had multiple rooms reserved. They were all very close to each other and the person checking us in was very friendly and helpful.
Comment from Hotel Management
19 Nov 2024 by Sophia CSR, Hotel Management
Hi Derick,I'm so glad to hear that the check-in process went smoothly and that our staff was friendly and helpful. We always try to accommodate our guests' needs and it's great to know that everything worked out well with your room arrangements. We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 13 Nov 2024
Eddie and Isaac delivered exceptional guest service.
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Hi Donna,Thank you so much for your benevolent feedback! We're thrilled to hear that Eddie and Isaac provided exceptional service during your stay. We’re lucky to have such dedicated team members and I’ll be sure to pass along your compliments to both of them. We hope to welcome you back soon!
by A verified traveler
Posted 12 Nov 2024
Friendly staff
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Fernando,We are delighted to hear that you found our staff friendly. We pride ourselves on providing exceptional service and your awesome 5-star rating is greatly appreciated. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Hi Alena,Guest satisfaction is our number one objective, we appreciate your wonderful rating! Our Team hopes to have the chance to serve you again on your next visit to the area!
by A verified traveler
Posted 30 Oct 2024
Convenient to major roads. Comfortable beds. Recommend putting in handrails in shower but shower head good.
Comment from Hotel Management
31 Oct 2024 by Brand Experience Team, Hotel Management
Hi Howard,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6
by A verified traveler
Posted 30 Oct 2024
Great staff
Comment from Hotel Management
31 Oct 2024 by Brand Experience Team, Hotel Management
Hi Carla,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
by A verified traveler
Posted 30 Oct 2024
Nice place and great staff!
Comment from Hotel Management
31 Oct 2024 by Brand Experience Team, Hotel Management
Hi Carla,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
by A verified traveler
Posted 27 Oct 2024
When we got there the room was smelling like mariguana.
Comment from Hotel Management
27 Oct 2024 by Sophia CSR , Hotel Management
Dear Guest,I regret the unpleasant smell you encountered upon arrival. I will ensure our housekeeping team addresses this issue immediately. We take the comfort of our guests very seriously and will investigate this thoroughly to prevent it from happening again. We hope to provide you with a much better experience in the future. See you soon!
by A verified traveler from SOUTH SAN FRANCISCO
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Sophia CSR , Hotel Management
Dear Guest,We truly appreciate you taking the time to rate your experience. If you tell us what you liked about your stay and how we can improve it will help us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating! We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
