Ratings based on 955 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Not sure this property is worth the nightly parking fee. People, who are Already Paying to stay at this property, Shouldn’t have to Pay Extra for protected parking. The area is not good enough to pull that.
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 6 Dec 2024
Service was very slow
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Thank you for your honest feedback, Karen. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of exceeding your expectations. As a teachable moment, we will address your concerns with the appropriate department leaders so we can ensure the necessary guidelines are in place to prevent this issue from occurring in the future. We hope that you will give us another try and let us prove this to you during your next visit to Costa Mesa.
by A verified traveler
Posted 5 Dec 2024
Clean, modern and comfortable for a really good price. Also really convenient for shopping at the nearby outlets and lots of food and grocery stores in the area.
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Thank you for the excellent feedback you provided, Isaac. We are pleased to hear that your guestroom was clean and comfortable and that you appreciated the convenience of our location to multiple restaurants and stores. We hope to have another opportunity to host you the next time your travels bring you back to Costa Mesa.
by A verified traveler
Posted 4 Dec 2024
Parking Fee was a bit Steep!
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking a moment to provide feedback about your recent stay at our hotel, Kelvin. While we are glad that the majority of your stay was enjoyable, we are sorry to hear that our parking fee detracted from your overall experience. We consistently strive to deliver our guests a top-notch experience and will take your comments into consideration with our leadership teams for further improvement. We hope to have another opportunity to host you the next time your travels bring you back to the area.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Thank you very much for the 5 out of 5-star rating, Corisa! We hope to see you again soon!
by A verified traveler
Posted 3 Dec 2024
Nice
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Thank you for sharing your positive experience with us, ghanisht. It was a pleasure to host you and we’re so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.
by A verified traveler
Posted 3 Dec 2024
This is my favorite hotel. The staff and everyone are wonderful. The beds are comfortable. The only downside is the parking is $40.00
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Thank you for sharing your positive experience with us, Creighton. We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. See you again soon!
by A verified traveler
Posted 2 Dec 2024
Fast check in
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Thank you for your excellent feedback, Joan! We are pleased to hear that your arrival experience was seamless and that you enjoyed your stay with us! We look forward to hosting you again in the near-future.
