Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Amazing
Comment from Hotel Management
2 Jan 2025 by Dayana Daza. Customer Care HRHT., Hotel Management
Thank you for the 5-star rating of your experience at Hard Rock Hotel Tenerife. We look forward to welcoming you for another fantastic stay.Best regards.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Thank you for the 5-star rating of your experience at Hard Rock Hotel Tenerife. We look forward to welcoming you for another fantastic stay.Best regards.
by A verified traveler
Posted 23 Dec 2024
Great!
Comment from Hotel Management
25 Dec 2024 by myriam hakkar -duty manager , Hotel Management
Dear Tobias,Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.
by A verified traveler
Posted 21 Dec 2024
Love this property can fault anything hotel great staff amazing as always
Comment from Hotel Management
22 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Dear Ivy,Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.
by A verified traveler
Posted 21 Dec 2024
The hotel itself was of a high standard, what made it stand out was the staff working there. Thay are by a long mile the best hotel staff I have encountered.
Comment from Hotel Management
22 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Dear Andrew,Thank you for your outstanding review of Hard Rock Hotel Tenerife and our staff. Customers like you make us proud to be part of this band.We hope to have the opportunity to welcome you back soon!Best regards.
by A verified traveler
Posted 20 Dec 2024
Amazing hotel . As always the Hard Rock offers exceptional service and facilities. The hotel location isn’t perfect and you cant really walk into the main strip due to the coastline but there is a bus just outside which is easy and cheap . If this hotel was in Costa Adeje centre it would be twice the price. Overall still excellent. Thanks to all at Hard Rock .
Comment from Hotel Management
22 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Dear Jane,Thank you very much for your fantastic review, we are glad to discover that you had a memorable stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.
by A verified traveler
Posted 20 Dec 2024
Loved the music and grub!
Comment from Hotel Management
20 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Dear Niaz, Thank you very much for your 5-star review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.
by A verified traveler
Posted 13 Dec 2024
Nice place
Comment from Hotel Management
13 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Thank you very much for your nice review, we are glad to read that you have had an amazing stay with us!We hope to see you again at Hard Rock Hotel Tenerife.Kindest Regards.
by A verified traveler from Bolton le sands
Posted 9 Dec 2024
Another Great Stay with some Room for Improvement
Having stayed at this hotel before, we chose it again for its consistent standards, ease of use, and relaxing atmosphere. Overall, it was another enjoyable stay, thanks to the hotel’s high standards, great food, and welcoming staff.
Positives:
Staff: The team was fantastic—friendly, efficient, and always smiling. They really enhanced our experience.
Food & Music: We enjoyed the diverse food options and appreciated the lively music choices, which added to the holiday vibe.
Areas for Improvement:
Upgrade Pressure: This time, we noticed a persistent push for upgrades, from drinks to dining experiences. Being on an all-inclusive package, it felt a bit tiresome to navigate menus with constant reminders of what wasn’t included. On holiday, we prefer to relax, not negotiate at every turn.
Premier Restaurants: While the general food quality was excellent, the premier restaurants didn’t quite hit the mark. The choice and quality there seemed to lag behind the rest of the dining options, which felt like a missed opportunity.
Entertainment Presence: Compared to our previous stay, there seemed to be fewer entertainers around the site. It gave the impression of cost-cutting, which slightly dimmed the usual lively atmosphere.
Despite these small drawbacks, we had another great stay and would still recommend the hotel. A few adjustments could take the experience from good to exceptional. Looking forward to seeing improvement.
Comment from Hotel Management
10 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Dear Peter,Thank you for your review, we are happy to know that overall, you have enjoyed your stay with us. We have already shared your insights with our management team for improvement.We hope to welcome you back in the future for a 5-star stay.Best Regards.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Dayana Daza. Customer Care HRHT., Hotel Management
Dear Thomas, Thank you for the 5-star rating of your experience at Hard Rock Hotel Tenerife. We look forward to welcoming you for another fantastic stay.Best regards.
