Ratings based on 321 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 12 Sep 2024
We had a lovely stay at hotel troya. Breakfast and dinner was lovely and the pools are very nice and relaxing
Comment from Hotel Management
13 Sep 2024 by Alexandre Troya Team, Hotel Management
Dear Amie,Thank you so much for your great comments.We're very happy to read that we've managed to meet our expectations.Kind regards
by A verified traveler
Posted 18 Aug 2024
We are delighted with our stay at this hotel. Everything was great (cleanliness, friendly staff, modern renovation of rooms, delicious food, proximity to the ocean, etc.), except for the nights. The music from the street died down only at 4 am and all this time we could not sleep normally.
Comment from Hotel Management
19 Aug 2024 by Alexandre Troya Team, Hotel Management
Dear guests,Thank you for your good review of the Alexandre Troya on Expedia. We're happy to read that you've had an overall good experience with us.We regret to read that you've suffered from inconveniences from the surroundings. Our privileged location, in the core of Costa Adeje and Las Américas, and just by Troya Beach across the road, places also the Hotel next to a very lively area, which can be busier on certain times in the year. Therefore, our rooms were properly soundproofed with double glass doors on the balconies, and equipped with a central Air Conditioning system on our last refurbishment. If our guests still have any issue, we are willing and available 24h at Reception to provide a room change to a quieter area, if possible.We hope to have the opportunity to meet you again at our Hotel,Kind regards,
by A verified traveler
Posted 12 Aug 2024
The hotel is very close to the night club strip which is very loud every night. Also, it is next to a drain canal to the ocean that smells.
I also was displeased with having to pay extra for the safe key, to leave deposits for pool towels, and the buffet was average food. The cantina food was better but closed at 6:00 so if you miss it then you have to go out or eat at the buffet. We went out most dinners.
Comment from Hotel Management
13 Aug 2024 by Alexandre Troya Team, Hotel Management
Dear guests,Thank you having spent some time in leaving your review on Expedia. We regret to read that we haven't been able to fulfill all your expectations this time.We hope you enjoy your next choice on your vacation,Kind regards,
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Alexandre Troya Team, Hotel Management
Dear Tracy,Thank you so much for your fantastic rating about the Alexandre Troya on Expedia.We hope to see you again soon,Kind regards,
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Alexandre Troya Team, Hotel Management
Dear Luka,Thank you so much for your great rating of the Alexandre Troya on Expedia.We hope to see you again soon,Kind regards,
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Alexandre Troya Team, Hotel Management
Dear Andrew,Thank you so much for your great rating of the Alexandre Troya on Expedia.We hope to welcome you again in the future,Kind regards,
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
11 Jul 2024 by Alexandre Troya Team, Hotel Management
Bonjour,Merci beaucoup pour votre avis sûr Expedia. Si vous avez quelques commentaires pour donner plus d'information de votre éxperience à l'hôtel Alexandre Troya, vous pouvez nous contacter à travers de nôtre site web officiel.Cordialement,
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
11 Jun 2024 by Alexndre Troya Team, Hotel Management
Dear Julie,Thank you very much for your great rating of the Alexandre Troya.It will be a pleasure to meet you again,Kind regards
by A verified traveler
Posted 28 Mar 2024
This is a noisy area, including aqua aerobics around the pool every day and music in the front and back of the hotel. So if you want to be in that sort of area, it's great. Room was soundproof but there was no air conditioning. We were led to believe access to the spa was included but it was an extra 17 euros per entry. Hotel was clean, breakfast was good and beds were very comfortable. Bathroom was great and generally we had a good time.
Comment from Hotel Management
29 Mar 2024 by Alexandre Troya Team, Hotel Management
Dear Jasmine,Thank you for the time spent in leaving your review, and thank you for your good rating. We're happy to read that you've had an overall good experience.If you come back in the future, please do not hesitate to contact us prior to booking, we will be happy to provide any information you may need about our services.Kind regards
