Ratings based on 615 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 29 Oct 2024
My room was a mess. The "grab bar" in the tub looked like an old jointed gas utility pipe. It was literally hanging out of the wall at both top and bottom along with rusty screws.
The tub lining had been breached and when you stood on the bottom of the tub the water seeped under it and you could feel the liner move. A post on the bed was not attached.
An electric plug was askew. This room should not have been rented in this condition.
by A verified traveler
Posted 22 Oct 2024
Spacious
by A verified traveler
Posted 18 Oct 2024
location is good
by A verified traveler
Posted 15 Oct 2024
This is a very nice but basic motel in Cortland. It has a nice free breakfast and all the rooms lead out onto an external balcony so it's nice and easy to get in and out although make sure you lock the door as in theory anyone from outside can walk up the stairs and into your room otherwise. The bath was very old and worn looking. The breakfast was basic but ok with juice, cereal and honey buns.
by A verified traveler
Posted 14 Oct 2024
Checked in for 2 nights. After 1 day while I was at a conference the staff entered my room and confiscated all of my luggage. When I returned to the property they screamed at me that I was "checked out" I had no idea what was happened and asked if they'd like to see my reservation. It was extremely scary as a solo femme traveller in another country. They then realized their error and stalled me at the front desk for 20 minutes and then blamed an "untrained cleaner" for the mistake. When I opened my bag I found they had thrown open shampoo in with food and clothing. It was packed like a toddler had done it. Contacted Expedia for help and was initially told they are "only a booking site" and couldn't do anything to help me. Eventually got a refund for my stay (after hours of advocating for myself) but NOTHING for my damaged belongings or the massive invasion of privacy and abuse of power. Do not recommend this property. I don't think Expedia should be listing it anymore as I indicated it to them. But they're obviously ignoring my plea. Super disappointing. DO NOT BOOK THIS HOTEL UNLESS YOU ARE FILMING THE BLAIR WITCH PROJECT VOLUME 5.
by A verified traveler
Posted 29 Sep 2024
Filthy Filthy Filthy
by A verified traveler
Posted 29 Sep 2024
Staff ladies were nice but the hotel condition was terrible!! Curtains falling apart, towels, tub and toilet dirty, bathroom door with an unfinished wood.. a couple on a floor above us were yelling from 7pm to 1am. Could not sleep! Complained to the main office and they did not do anything; around 1am the hotel got a black out, no air conditioning no lights, horrible, had people smoking at my door and I felt very unsafe!
When we arrived police was there, with a couple; when I booked the room was advertised that they had a rollaway bed and crib available, we found out that was not true, could barely fit my children at the bed that was supposed to be a queen and was a full. Worst experience in my life!!! Breakfast was bizarre, coffee was over, they had only fruits and chocolate! And again, was advertised continental breakfast. A JOKE!
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 8 Sep 2024
It was a great location for enjoying town as we didn’t need the car at all. Comfortable room and friendly staff at checkin and check out-they even began breakfast a little earlier than usual as we had a long drive back home. Other than a few broken panes of glass in the room next door that needs to be fixed, the property was ok for the price we paid.
