Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from ABERNATHY
Posted 27 Sep 2024
The staff was very helpful and friendly.
by A verified traveler
Posted 27 Sep 2024
by A verified traveler from Flagstaff
Posted 26 Sep 2024
Could never get Internet connection despite being on the local network.
by A verified traveler
Posted 22 Sep 2024
Stayed one night.
Comment from Hotel Management
23 Sep 2024 by BW Team, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are looking into ways to improve our guest experience and we appreciate your feedback and will be working closely with housekeeping. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 20 Sep 2024
Good location, near restaurants and shoping. Good breakfast
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 13 Sep 2024
Excellent service couldn’t ask for more. Walkable distance and great parking
by A verified traveler
Posted 11 Sep 2024
Brother phone worked. One had sticky coffee all over it . I called front desk on my cell and was out on hold 15 minutes. Twice. . The bed was horrible.
The pool was filthy. Green, you could see trash and particles floating on it. You could see where it was wiped the last time it was cleaned. It had moss. Really gross and I got this hotel for the pool. It was really gross.
Comment from Hotel Management
12 Sep 2024 by BW Team, Hotel Management
Hello SandraThank you for your feedback and letting us know about your stay with us. We are very sorry to hear that your recent stay was less than adequate. Our pool was closed on Tue 10th, Sept. because of all the recent rain storms we had it made the pool the color it did without treatment and we made the call to closed it for the season. We have addressed the issues and hope that you will return in the future and allow us another chance. Kindest Regards, Best Western Team
by A verified traveler
Posted 10 Sep 2024
I love that the room floors are linoleum, rather than carpet! The suite size was wonderful! Misty at the front desk was extremely helpful. Biggest negative is that there are no elevators and it was difficult for us to bring our bags and cooler up the stairs. Also the refrigerator was not working, but Misty fixed it. (It was unplugged in a cupboard after being defrosted.)
by A verified traveler
Posted 10 Sep 2024
Bed comfortable room clean but dated. Toilet vanities sink very short seems to be built to accommodate persons under 4 ft tall. Noises banging of the pool gate lasted until approximately 11pm. Coffee was really weak it was like drinking warm water. Staff were really nice and helpful.
