Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tucson
Posted 11 Jan 2025
This was a very nice property. It has been updated and looks new and very clean. The furniture and bed are comfortable. I would definitely stay here again. The nice lady at the front desk was very friendly and helpful as well.
Comment from Hotel Management
12 Jan 2025 by Ceeya, Media Manager, Hotel Management
Thank you so much for your wonderful feedback! We're happy to hear that you enjoyed the updates to our property and found everything to be clean and comfortable. It's also great to know that our front desk team made a positive impression on you. We truly appreciate your kind words, and we look forward to welcoming you back on your next visit!
by A verified traveler
Posted 9 Jan 2025
Old but clean. OK for the price.
Comment from Hotel Management
10 Jan 2025 by Ceeya, Media Manager, Hotel Management
Thank you for your feedback! We’re glad to hear you found our property clean and felt it was a good value for the price.We understand that some aspects of our property may feel a bit dated, and we’re continually working on updates to enhance the guest experience while maintaining great value.We hope to welcome you back in the future and provide an even better stay!
by A verified traveler
Posted 5 Jan 2025
It was pretty clean, but old and I don’t like that it’s a motel.
Comment from Hotel Management
6 Jan 2025 by Ceeya, Media Manager, Hotel Management
Thank you for sharing your honest feedback with us. We’re glad to hear that you found the property clean, as maintaining a high standard of cleanliness is very important to us.We understand that the motel-style setup may not be to everyone’s preference, and we appreciate your input. While our property does have an older charm, we’re continuously working to maintain and improve it to ensure a comfortable and pleasant experience for all our guests.We value your thoughts and hope we’ll have the opportunity to better meet your expectations in the future. Thank you for staying with us!
by A verified traveler
Posted 5 Jan 2025
Have been staying here almost every year during snowmobile season and have always had a great experience. Friendly, clean, competitive rates. Good location. Would definitely recommend.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Ceeya, Media Manager, Hotel Management
I would like to extend my sincere apologies for the inconvenience caused during your stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Please know that we are working diligently to improve our facilities and enhance the overall guest experience.Your feedback is incredibly valuable to us. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Best Western Team, Hotel Management
Dear Kristine Mae, Thank you for taking the time to provide a rating for your recent stay with us. We deeply regret that your experience did not meet your expectations.Your feedback is incredibly important to us, and we would appreciate it if you could share more details about what went wrong during your stay. This information will help us address any issues and improve our services for future guests.Please feel free to reach out to us directly and we will do our best to resolve your concerns. We hope to have the opportunity to welcome you back and provide you with a better experience.Sincerely,Misti GagnierGeneral Manager
by A verified traveler
Posted 30 Dec 2024
The hotel was of below average cleanliness and outdated. I would be able to overlook this but I later discovered the hotel had no hot water. When I tried to contact the front desk we discovered the telephone did not work. We received a dismissive response regarding all the issues outlined above. Needless to say I probably won’t return anytime soon
Comment from Hotel Management
4 Jan 2025 by Ceeya, Media Manager, Hotel Management
Thank you for your feedback. We’re truly sorry for the issues you encountered, including cleanliness, outdated facilities, lack of hot water, and a non-functional phone. We deeply regret that our response fell short of addressing your concerns appropriately.Your feedback has been shared with our team, and we’re taking immediate steps to improve. We hope you might reconsider and give us another chance in the future. Please feel free to contact us directly if you’d like to discuss further.
by A verified traveler
Posted 29 Dec 2024
The room was clean and spacious! It was quiet and comfortable and had everything we needed for our stay.
Comment from Hotel Management
4 Jan 2025 by Ceeya, Media Manager, Hotel Management
Thank you for your kind review! We're thrilled to hear you enjoyed your clean, spacious, and comfortable room. Providing a quiet and well-equipped space for our guests is always our priority, and we're so glad we met your expectations.We hope to welcome you back again soon! If there's anything we can do to make your next stay even better, please let us know.
by A verified traveler
Posted 27 Dec 2024
The room was updated and very nice. The staff was great and helpful. We would definitely stay here again.
Comment from Hotel Management
28 Dec 2024 by Best Western Team, Hotel Management
Hi Jill!Thanks a bunch for the awesome review! We're thrilled to hear you loved your updated room and found our staff to be super helpful. Your kind words made our day, and we're delighted that you'd stay with us again.We can't wait to welcome you back to BW Turquoise Inn at Cortez for another fantastic stay. Next time, breakfast waffles are on us!Kindest regards,Best Western Team
by A verified traveler
Posted 15 Dec 2024
Great
Comment from Hotel Management
22 Dec 2024 by Best Western Team, Hotel Management
Dear Colette,Thank you so much for your glowing 5 out of 5 rating on Expedia! We're thrilled to hear that you had a great experience with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay.Warm regards,Hotel Management
