Ratings based on 982 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
It was great! The breakfast was fantastic!
by A verified traveler
Posted 21 Nov 2024
Could use some updates
Comment from Hotel Management
21 Nov 2024 by Cristina- Best Western Corte Madera Inn, Hotel Management
We really appreciate you giving the time to leave a review about your positive experience in our hotel. we hope to see you again!
by A verified traveler
Posted 19 Nov 2024
The room was very comfortable and the parking was so easy
Comment from Hotel Management
21 Nov 2024 by Cristina- Best Western Corte Madera Inn, Hotel Management
We are happy to hear you had a positive experience at our hotel. We hope to see you again and Happy holidays!
by A verified traveler
Posted 17 Nov 2024
Although this hotel is now under the BW umbrella, we didn't think it was on par with the expectation that comes with it. It's quite old and although it looks like they remodeled the room interiors quite a bit, the outside amenities have been left intact and are lacking a bit of "fresh paint". Service was also sub-par. As we walked in for check-in, there were two staffs at the desk. One was busy with another couple, but as we walked in, the other staff decided to leave. And it took forever for the clerk to finally be done and to start talking to us. There was no apology for the wait, no welcoming smile, just routine questions about credit cards etc.. We then asked for a quiet room. The clerk described which room was "assigned" to us in a way that sounded like a nice quiet room (overlooking the patio etc..). Instead, we probably get the bedroom situated nearest to the neighboring freeway !! So why bother requesting a quiet room if we can't even get one ??? We also found that the mattress was not great, and quite a bit "springy"
Comment from Hotel Management
18 Nov 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
Thank you for sharing your honest feedback and we apologize for not meeting your expectations. We have taken your feedback on board, and we will strive to make improvements accordingly. Sincerely,
by A verified traveler
Posted 15 Nov 2024
The staff are very friendly and kind. The outside area near the pool is lovely. The overall hotel is outdated, and could use a sprucing up - at least my room. Loud fan, old fixtures, a little dowdy looking.
Comment from Hotel Management
18 Nov 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
Thank you for taking the time to share your positive experience with us, and we're grateful for letting us know what you liked or what we need to improve for our future guests. We hope to see you again.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
Thank you for taking the time to share your positive experience with us, and we're grateful for your feedback. We hope to see you again.
by A verified traveler
Posted 4 Nov 2024
It was a nice stay, thank you.
Comment from Hotel Management
4 Nov 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
We’re happy that you had a positive experience, and we're grateful for your feedback. We hope to see you soon! Thank you.
by A verified traveler
Posted 27 Oct 2024
I just loved it the environment. There is everything you’re expecting for……
Comment from Hotel Management
28 Oct 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
Thank you for taking the time to share your positive experience with us, and we're grateful for your feedback. We hope to see you again.
by A verified traveler from Wilmington
Posted 22 Oct 2024
wonderful
Comment from Hotel Management
23 Oct 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
Thank you for taking the time to share your positive experience with us, and we hope to see you again. Sincerely,
by A verified traveler from Gualala
Posted 20 Oct 2024
This place was average or below. The room was super outdated and everything like cooling system, bathroom fan etc was so loud.
The bed was atrocious, I think the worst I’ve ever slept in. This is so important to me- it’s what a hotel like this is for. It’s not vacation, it’s not luxury, it’s a place to sleep and the one thing I needed did not provide.
I’ll just pay the extra to sleep in a comfortable bed next time.
Comment from Hotel Management
21 Oct 2024 by Cristina - Best Western Corte Madera Inn, Hotel Management
Thank you for sharing your honest feedback and we apologize for not meeting your expectations. We have taken your feedback on board, and we will strive to make improvements accordingly. Sincerely,
