Ratings based on 144 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Mar 2022 on Hotels
Comment from Hotel Management
21 Mar 2022 by Sophia CSR, Hotel Management
Hi Davetta,
It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 16 Mar 2022
I'll start by saying the receptionist was very kind, but unable to help. A mistake was made and i was given a smoking room, instead of nonsmoking. The breezeway and my room smelt terrible. The blankets, pillows, everything. So make sure to verify nonsmoking if you want it.
The pictures isn't at all what my room looked like. The remodel must've been done by drunkin, blind man. The paint "touch-ups" were a different shade, they didnt attempt to not paint the ceiling (maybe that was the look they were going for.) The flooring was all lifted as though i was walking the wobbly plank with every step i took. Ok, all cosmetic, I'll look past it. But wait, the soap must've come a collection box from a higher end hotel. You know the box that the cleaning service throws all the broken soaps into and then sells for ½ price to the lower end hotels. Otherwise, in what mindset is it ok to give not 1, but 2 packages of soap particles to guest. By soap particles, i mean, not a single bit of the soap was bigger than my fingernail.
Ok, still no biggie, ill dump the particles in my hands and wash.
Now, I'm limited on space for the rest of my review so I'll make it short and sweet.
-Remote didn't work.
-Bathtub faucet was broken and just spun in circles so no hot shower.
-Plenty of towels, rags, and hand towels
-Bed was comfy, with good (but smelly) bedding so i did say a slight prayer that they were actually changed.
-Pillows were all very flat, so bring your own.
-AC worked well too
Comment from Hotel Management
23 Mar 2022 by Sophia CSR, Hotel Management
Hi Nikki,
We are glad to know that you had a nice stay with us and liked our friendly staff. However, we apologize for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler
Posted 7 Mar 2022 on Hotels
Comment from Hotel Management
8 Mar 2022 by Sophia CSR, Hotel Management
Hi Ladimor,
I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
by A verified traveler
Posted 28 Feb 2022 on Hotels
Comment from Hotel Management
1 Mar 2022 by Sophia CSR, Hotel Management
Hi Jeff,
We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 27 Feb 2022 on Hotels
Comment from Hotel Management
1 Mar 2022 by Sophia CSR, Hotel Management
Hi Mark,
We apologize for the issue you had. Kindly let me know about your disappointments in more detail so that we serve better in the future.
by A verified traveler
Posted 27 Feb 2022 on Hotels
Comment from Hotel Management
1 Mar 2022 by Sophia CSR, Hotel Management
Hi Brandie,
Thank you for your stay. I am very disappointed to see the 2-star rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
by A verified traveler
Posted 26 Feb 2022 on Hotels
Comment from Hotel Management
28 Feb 2022 by Sophia CSR, Hotel Management
Hi Lisanne,
We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
by A verified traveler
Posted 14 Feb 2022
Don’t be fooled by the pictures of the motel when we checked in we walked in the room it smelt like old dirty laundry the bed was real hard no pillow top mattress cheap no microwave no fridge the place was just nasty would love to get a full refund but they have refused.
Comment from Hotel Management
15 Feb 2022 by Sophia CSR, Hotel Management
Hi David,
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping team to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
by A verified traveler
Posted 12 Feb 2022 on Hotels
Comment from Hotel Management
14 Feb 2022 by Sophia CSR, Hotel Management
Hi Steven,
We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
by A verified traveler
Don't bother unless you can't find another place.
Posted 7 Feb 2022 on HotelsHotel shares space with Motel 8 ... Red Roof on one end, the Motel 8 on the other. We arrived late at night and couldn't find the office. The room was adequate for the price ... a bed and a shower, but nothing too impressive.
No one was available at the window at check-out time, so I just slid the room keys under the window and left.
Comment from Hotel Management
7 Feb 2022 by Sophia CSR, Hotel Management
Hi Billy,
Thank you for reaching out to us! We regret the unpleasant experience you had. This is not what our valued customers normally experience. We respect every customer and want all our customers to have a pleasant stay at our property. Hope to serve you better next time.
