Ratings based on 41 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Check-in unusual with no staff.
Food good, but dinner not available on our first night.
Comment from Hotel Management
13 Nov 2024 by Chris, Hotel Management
Dear Guest,Thank you so much for sharing your experience with us and for choosing to stay here! We’re delighted that you enjoyed the food and are genuinely sorry that our restaurant wasn’t open to welcome you on your first night.Our restaurant has recently been awarded 13 points by Gault & Millau, and while it’s closed on Sundays and Mondays, our friends at the Astra Hotel Vevey invite you to enjoy their charming Brasserie La Coupole, open every day since 1912.Please know that our reception is available 24/7 for any assistance, and we hope to have the pleasure of welcoming you back soon.Warm regards,
by A verified traveler
Posted 11 Aug 2024
I cannot thank the staff of this hotel enough. The only criticism I could level is that the fan they put in my room I could have really used from the first day as opposed to the third, because it was really hot the week that I stayed. Apart from that I can't fault them.
Comment from Hotel Management
29 Aug 2024 by Chris, Hotel Management
Dear Matt,We sincerely thank you for choosing Hôtel Châtonneyre for your recent stay and for taking the time to share your experience. We are delighted to hear that our team was able to offer you a service that lived up to your expectations, and your kind words about them go straight to our hearts.We also note your comment about the fan, and apologize for the oversight. We understand how uncomfortable it must have been, especially during a hot period. Please be assured that we will do our utmost to ensure that this does not happen again, in order to offer our guests optimum comfort from the moment they arrive.We look forward to welcoming you back to the Hôtel Châtonneyre and making your next stay even more enjoyable.With our best regards,
by A verified traveler
Posted 12 Nov 2023 on Hotels
Magnifique!! Merci pour votre accueil et la propreté de votre établissement!!
by A verified traveler
Ev pioneering
Posted 5 Jul 2021 on HotelsVery friendly staff and greatly professional. Always ready to help and support
Comment from Hotel Management
5 Jul 2021 by Chris, Hotel Management
Thanks & hope to see you soon.
Sunny regards,
by A verified traveler
Posted 27 Aug 2019
Arrived at the hotel around 7pm and the entrance was locked and there was no one there. Eventually I have to make a roaming call to get a code to enter the hotel. Then cannot find my name among the few keys placed on the front desk. Had to make a second roaming call to get to know which room I was allocated. All the savings for picking the hotel evaporated! And of course by the next morning the restaurant was not opened at 7am as advertised to serve breakfast so I have no choice but to pack up and seek breakfast elsewhere. No air conditioning inside the room and the room was rather hot until very late hours.
by A verified traveler
Posted 4 Jul 2019
Nice location , quiet and reasonable value for money. Dining area is contemporary with an outside veranda Room was very dated and unbearably hot at night.
by A verified traveler
Posted 1 Jul 2019 on Hotels
The room we were in had a really tired and a bit dirty carpet. Clean but basic.
by A verified traveler
Posted 27 May 2019 on Ebookers
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by chris, Hotel Management
Merci
