Ratings based on 125 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
Dear Hotel H10 Ocean Dunas,
I would like to point out that unfortunately the cleanliness of our room left something to be desired. Our sheets were only changed once in 9 days, and only after reporting it to the front desk.
Furthermore, in a 4 star hotel I think the choice of food on the half board menù should be wider, and not only one menù for the whole season.
Best regards,
Mr. FURLANI ANDREA
Pansepol Travel
Comment from Hotel Management
25 Aug 2024 by H10 Ocean Dunas****, Hotel Management
Dear Mr. Furlani, First of all, we would like to thank you for taking the time to leave us your impressions of your stay at H10 Ocean Dunas. We are sorry to hear that you encountered some negative points during your stay and would like to express our apologies for this. We take your comments seriously, with the firm intention to improve and continue to offer the highest standards to our customers. We look forward to the opportunity to welcome you back. Yours sincerely,
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
25 Aug 2024 by H10 Ocean Dunas****, Hotel Management
Dear Fiona, We would like to express our gratitude for your rating. We hope to have the opportunity to welcome you again at H10 Ocean Dunas ****.Regards,
by A verified traveler from Cobham
Posted 31 Mar 2024
Sarah in reception was really friendly and helpful. As per my room, the shower had a design issue and when using it the water would come out of the shower almost to the room. The rest of the room and terrace was lovely. There were good options at breakfast. Thank you very much to all staff, I had a great time.
Comment from Hotel Management
9 Apr 2024 by H10 Ocean Dunas**** , Hotel Management
Dear Mrs. González, Thank you for taking the time to share your review following your recent stay at H10 Ocean Dunas****.we are thrilled to know you had a wonderful stay in our Hotel. We hope to have a chance to welcome you back in a near future.Regards,
by A verified traveler
Posted 30 Mar 2024
This was our fourth visit. Wouldn’t stay anywhere else.
Comment from Hotel Management
19 May 2024 by H10 Ocean Dunas**** , Hotel Management
Dear Mr. Malcom, Thank you very much for your comments. We are delighted to hear that you had a happy stay with us.We look forward to welcoming you back soon. Regards.
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
3 Jan 2024 by H10 Ocean Dunas**** , Hotel Management
Dear Mr. Bagley, We would like to thank you for your excellent rating. We hope you thoroughly enjoyed your stay at H10 Ocean Dunas and we look forward to welcoming you back again soon. Regards,
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
3 Jan 2024 by H10 Ocean Dunas**** , Hotel Management
Dear Mr. Cross, We would like to thank you for taking the time to give us your rating. We are sorry to hear that your rating was not favourable and we apologise for this. We hope to have the opportunity to welcome you again. Regards,
by A verified traveler
Posted 15 Oct 2023 on Hotels
Fantastic stay very friendly helpful staff beautiful room had a fantastic stay
Comment from Hotel Management
15 Oct 2023 by H10 Ocean Dunas**** , Hotel Management
Dear David,first of all we would like to thank you so much for spending your time in writing your comment about our hotel. We are very happy to read that you had a lovely time in our hotel, it is a great motivation to hear that we are doing good our work. We hope that you will come back soon. Kind regards.
by A verified traveler
Posted 8 Aug 2023
Great service. The Terrace restaurant was outstanding. Close to the beach. Great room and gym facility.
Comment from Hotel Management
16 Aug 2023 by Alberto de la Peña. Subdireccion H10 Ocean Dunas, Hotel Management
Dear Rafael, Thank you so much for taking the time to write this fantastic review and for giving us 5 points!It is always a great motivation for us to receive comments like yours, Which push on to keep doing what we love.We looking forward to see you again as soon as posible.Send you our best regards,
by A verified traveler
Posted 1 Jul 2023
We were originally booked in to H10 Ocean Dunas but on arrival found pool was nearly all fenced off with building work being carried out. Hotel claimed we should have been advised but Expedia had no mention of it on website on booking or on our arrival. We asked to be moved and we’re offered H10 Suites further up the road.
The hotel is ok but tired and in need of refurbishment. The rooms need updating and painting with new furnishings.
The hotel needs a deep clean as cockroaches were in our room and several other guests reported the same.
The family pool area ( we didn’t visit the other pool area) again needs updating. The beds need updating and there just aren’t enough. Worse though far too few parasols which many were old and broken or cheaply repaired.
Of the 3 large parasols in the pool bar area 2 were broken and had tears in the parasol hood.
Overall outside was reasonably maintained but there was minor building work on for our last week although not intrusive.
Food is ok and buffet style but unlike other half board we’ve stayed at the drink with evening meal was chargeable .
Overall hotel is ok but needs an overhaul . The first hotel should have been closed and we should have been offered a move on arrival rather than have to ask. It was half empty with building materials visible a great big fence around most of the pool. Personally we would not return to the H10s in Corralejo although that is our preference . Staff overall were good but it needs improvements.
Comment from Hotel Management
1 Aug 2023 by Alberto de la Peña. Subdireccion H10 Ocean Dunas, Hotel Management
Dear Mr. Paul,First of all, thank you very much for choosing H10 Ocean Dunas for your stay. We are very sorry about the inconvenience you have experienced with us.Please accept my sincere apologies for the unpleasant situation has occurred during your holidays. You can trust me if I say it is just the opposite we want to show to our guests, who always enjoy the calm that characterises us.Although the situation was unpredictable, it is our great concern to keep the disturbance to the very minimum for a pleasant stay, that is why we offer to realocated in another H10 hotel near us. We take note about all your comments and we will do all our best to improve in those areas you have mentioned.We only expect to have the oportunity in the future to recover your confidence and see you again to show our improvements.Kind regards,
by A verified traveler
Enjoyable stay.
Posted 19 Jun 2023 on HotelsVery nice hotel, with friendly staff and good catering. I made good use of the gym whilst I was there.
Unfortunately the pool was closed during my stay (w/c 5th June 2023) - but guests were able to use the pool at H10's sister hotel around the corner, which was really nice.
Comment from Hotel Management
19 Jun 2023 by H10 Ocean Dunas****, Hotel Management
Dear Sir/Madam,first of all we would like to thank you so much for spending your time in writing your comment about our hotel. We are very happy to read that you had a lovely time in our hotel and we are very sorry for the pool issue.Starting from July the pool area will be fully functional, modern and totally new.We do hope that you will come back to enjoy it.We wish you all the best and we send you our best regards.
