Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Clean,comfortable, and quiet room. Complimentary breakfast was very good each morning.
by A verified traveler
Posted 12 Nov 2024
Love the location and the friendly, helpful staff.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Richard,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Hi Tam,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 24 Oct 2024
Convenient, walls are paper thin, heard TV from other room. No one at the counter to great is called the main line had to wait for 10 minutes before someone came around the corner.
Comment from Hotel Management
27 Oct 2024 by Sophia CSR, Hotel Management
Hi Denisa,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
by A verified traveler
Posted 22 Oct 2024
I want to REALLY thank the manager of housekeeping who found my Tiffany Diamond Earrings I left on the restroom. She called me upon finding them and I greatly sincerely appreciate her Honesty. Because of this token of Honesty I will highly recommend this place, and it will always be my place to stay on my getaway weekends to Port A.
Front desk staff is awesome, breakfast buffet very celan and staff kept everything clean and stocked up. My family thank the staff here especially the housekeeping manager Thank You!!!
Comment from Hotel Management
23 Oct 2024 by Sophia CSR, Hotel Management
Hi Maira,We're thrilled to hear about your positive experience, and I'll make sure to pass along your heartfelt thanks to our housekeeping manager for her honesty. We're so glad she could assist you, and it's wonderful to know that our staff and service made your stay enjoyable. We look forward to welcoming you and your family back for your future getaways!
by A verified traveler
Posted 13 Oct 2024
The staff was great.
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Brianna,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Sophia CSR, Hotel Management
Hi Owen,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
by A verified traveler
Posted 6 Oct 2024
We had a great time. The room was great. Close to the beach. Great service, except for the breakfast lady who was a bit sarcastic with me.
I’d stay again and ignore her -just like I did this time!
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Hi Kim,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the room and services. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
by A verified traveler
Posted 5 Oct 2024
Carpet had stains on it. Went there because of pool and hot tub
Comment from Hotel Management
6 Oct 2024 by Sophia CSR, Hotel Management
Hi Hector,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 2 Oct 2024
This is an old hotel with old everything
Comment from Hotel Management
3 Oct 2024 by Sophia CSR, Hotel Management
Hi Jane,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
