Ratings based on 872 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
I liked the convenient location.
Comment from Hotel Management
31 Dec 2024 by Hotel Management, Hotel Management
Dear Alma, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so lovely that you enjoyed your time at Extended Stay America, and we are happy you were impressed with our location. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Great hotel
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
Dear Ana, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit us the next time you are in the area.Enjoy your holiday!Sincerely,Hotel Management
by A verified traveler
Posted 15 Dec 2024
Very friendly.. very clean
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Jennifer , Hotel Management
Thank you
by A verified traveler from Deridder
Posted 27 Nov 2024
Pull out bed didn't work. They will not bring you clean towels. You have to bring them to the front desk. Refrigerator didn’t work. Air conditioner was loud and didn’t work properly. No one was ever at the front desk. I had to call the emergency number. Only one roll of toilet paper, no extra. I had to ask for more. Bathroom was dirty. Bathtub didn’t drain. Just all around horrible.
Comment from Hotel Management
28 Nov 2024 by Hotel Management, Hotel Management
Dear Delilah, Please accept our sincerest apologies for the issues you experienced during your stay. Your feedback is valuable to us, and we remain committed to providing the highest level of service to our esteemed clients. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you for helping us become better.Sincerely,Hotel Management
by A verified traveler
Posted 26 Nov 2024
Good service and good people
Comment from Hotel Management
1 Dec 2024 by Hotel Management, Hotel Management
Dear Raquel, We appreciate you taking the time to share your review with us. It brings us immense pleasure to learn about your positive experience with our services. Your feedback is of great value to us, as it enables us to enhance our offerings continually. We look forward to the opportunity of hosting you again at Extended Stay America in the days to come.Sincerely,Hotel Management
by A verified traveler
Posted 15 Nov 2024
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Comment from Hotel Management
13 Dec 2024 by Jennifer , Hotel Management
Thank you
by A verified traveler
Posted 12 Nov 2024
The property is located in a great location. The room is spacious. We found some trash behind the night stand. Overall it was a great stay!
Comment from Hotel Management
13 Dec 2024 by Jennifer , Hotel Management
Thank you, we will surely be working on making sure we are not missing anything.
by A verified traveler
Posted 28 Oct 2024
Every thing was good
Comment from Hotel Management
13 Dec 2024 by Jennifer , Hotel Management
Thank you
