Ratings based on 90 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
by A verified traveler from las vegas
Posted 2 Sep 2024
We were in a remote island paradise! Wow! The staff were all excellent, we were treated like VIPs. We felt like we were in Disneyland someone is always cleaning, the upkeep was excellent, very clean and beautiful. Just lounging in their beautiful beach was more than enough! Only one restaurant but the food was excellent. We stayed for 3 nights and that was just perfect. It is 40minutes speedboat from the main land and airport to hotel transfer is included. It was a luxurious vacation for us. We have our 2y/o grand daughter and she did not want to leave, she love the beach too much. Highly recommend this resort, we will definitely be back!
by A verified traveler
Posted 5 Aug 2024
Great service, tremendous staff. Need to inspect plumbing, experienced leakage when flushing toilet.
by A verified traveler
PROFIT OVER CUSTOMER SERVICE
Posted 14 Jul 2024 on HotelsMy recent stay at Two Seasons Coron was marred by consistent disappointments and poor management practices that left a lasting negative impression. Throughout my time at the resort, it became clear that the management prioritized profit over customer satisfaction, resulting in numerous issues that significantly detracted from what should have been a relaxing and enjoyable vacation.
From the outset, the recurring errors during breakfast service, despite clear communication and efforts to rectify them, underscored a lack of attention to detail and customer care among the staff. These mistakes persisted despite assurances from the restaurant manager, FERDS, suggesting systemic issues that management failed to address adequately.
A particularly frustrating incident occurred when Ferds offered us a complimentary beach dinner as a gesture of apology for the ongoing service mishaps. Regrettably, upon checking out, we discovered that we had been charged for the dinner that was explicitly promised to us as complimentary. This misleading practice, compounded by dismissive responses from management (MARY GRACE SAPINOSO) when questioned, epitomized the resort's disregard for transparency and customer satisfaction.
Adding to the disappointment was the quality of the food served in the resort's restaurant, which was consistently tasteless and uninspired.
by A verified traveler
Posted 3 Jul 2024 on Hotels
All staff were courteous and professional. The place is gorgeous
by A verified traveler
Posted 3 Jul 2024 on Hotels
by A verified traveler
Posted 26 Jun 2024 on Hotels
by A verified traveler from Newton
Posted 8 Jun 2024 on Travelocity
being on the island restricts any other activities. we rented a boat one day .
after that, there was no other place to go.
the staff was excellent.
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Absolutely amazing experience, the staff and everything was top tier.
