Ratings based on 263 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The area the hotel was located in was more industrial than i would have liked. When i checked in at 3 , I was told my room was not quite ready and would be a matter of minutes. The clerk then asked for my phone number so she could give me a call while i waited in reception. At 3:40 and still no call i noticed a line of people checking in and were only at the desk mere minutes. ( they had arrived after me). I went up to the desk and asked when my room would be ready. The clerk shot me a look and pointed to the line. At 4:00 another clerk noticed my frustration and looked into the issue and i finally got my room with a "Sorry". There was also a young girl's hockey team there. The young girls were running up-and-down the halls until midnight on my floor. And pretty i could hear Everything going on in the room anove me with running and giggling and someone bouncing a ball. I barely.
Got any sleep that night. Every time I left my room the hall was filled with girls sitting in the hall or running around. Not a good experience
by A verified traveler
Posted 17 Nov 2024
This hotel needs to provide better training to new staff. Absolutely horrid check in. All other aspects were good and to Hamptons standards.
Comment from Hotel Management
18 Nov 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you for your valuable feedback. We truly appreciate you taking the time to share your thoughts. We understand the importance of ongoing training and are committed to supporting our staff's professional growth. We are all learning a brand-new computer program and working on our training programs to ensure our team is fully equipped to meet the needs of our customers. Your input is important to us as we strive to provide the best experience possible.Again, our sincere apologies!
by A verified traveler
Posted 13 Nov 2024
They told me they double booked and didn’t have a room for me.
Comment from Hotel Management
13 Nov 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you for sharing your feedback. We are truly sorry to hear about your experience with your recent stay at our hotel. We understand how frustrating and inconvenient it must have been to arrive only to find that your reservation was not honored.Unfortunately, in some cases, third-party booking platforms can inadvertently overbook or cause discrepancies with our room availability. While we always strive to ensure a smooth check-in process for all of our guests, these issues can sometimes occur due to factors outside of our direct control.Please rest assured that we take this matter seriously and are actively working with the third-party service to address the problem and prevent similar situations in the future. We sincerely apologize for the inconvenience this caused and would love the opportunity to make things right.If you decide to stay with us again, please contact us directly, and we’ll ensure a seamless experience. We appreciate your understanding, and we value your feedback as it helps us improve our services.Thank you again for sharing your thoughts, and we hope to welcome you back in the future.
by A verified traveler
Posted 11 Nov 2024
If ever i need to chose a hotel again i would choose the same one: Hampton Inn
Comment from Hotel Management
13 Nov 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had such an enjoyable stay with us. It’s great to know that our team and the services we provide made a positive impact on your experience.Your kind words mean the world to us, and we’ll be sure to share your feedback with the entire staff—they’ll be delighted to hear that they helped make your visit memorable.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you so much for your positive review! We're thrilled to hear that you had a good stay with us. We will strive to make it great the next time you visit!
by A verified traveler
Posted 3 Nov 2024
Very modern!
Comment from Hotel Management
5 Nov 2024 by Carol Ann, Assistant General Manager, Hotel Management
Wow, thank you so much for your fantastic 5/5 review! We are absolutely delighted to hear that you had such a great experience during your stay. It’s wonderful to know that our team and facilities exceeded your expectations, and we truly appreciate you taking the time to share your feedback.Your support means the world to us, and we can’t wait to welcome you back to [Hotel Name] for another exceptional stay in the future.
by A verified traveler from Montreal
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that some aspects of your stay were satisfactory.We’re always looking for ways to improve, and your insights are invaluable in helping us enhance our guest experience. If there are specific areas where you feel we could do better, please let us know.We hope to have the opportunity to welcome you back in the future and provide an even better experience!
by A verified traveler
Posted 24 Oct 2024
Nice new hotel in Cornwall. Really needed. Not happy with housekeeping or lack of. One front desk person said ‘housekeeping done one every two days’ another said ‘once every four days’ and worst of all they don’t tell you this until you complain about the room. Who wants dirty towels sitting in shower for days….not me.
Comment from Hotel Management
25 Oct 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you for sharing your feedback! We're thrilled to hear that you enjoyed your overall stay. However, we’re sorry to learn that your experience with housekeeping communication didn’t meet your expectations. We do have a notification in each room ensuring the inform our guests of every second day housekeeping.Your comments are invaluable, and we will work to ensure our housekeeping team is more responsive in the future. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 24 Oct 2024
Well-appointed standard room with fridge, microwave, coffee maker; many electrical outlets; excellent hot breakfast in airy room with windows bringing in sunlight; snacks to purchase in lobby along with coffee 24/7. Only suggestion for improvement would be having more front desk staff in evening to facilitate faster check-in.
Comment from Hotel Management
24 Oct 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you so much for taking the time to share your experience. We’re thrilled to hear that you enjoyed your stay and appreciated our amenities, especially the complimentary breakfast!We sincerely apologize for the delay during check-in. We strive to provide a seamless experience for our guests, and your feedback helps us identify areas for improvement.We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Carol Ann, Assistant General Manager, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear you had a wonderful stay. Your feedback truly motivates our team to keep providing great experiences. We look forward to welcoming you back soon!
