Ratings based on 455 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2024
Was great experience, location and convenience of restaurant downstairs is unmatched, staff was friendly. Would recommend to others!
Comment from Hotel Management
29 Aug 2024 by Andrea, Hotel Management
Muchas gracias por su comentario y por alojarse con nosotros
by A verified traveler
Posted 22 Jul 2024
We arrived on a very hot day, but unfortunately, the air conditioning was weak and not working. I asked the receptionist to change our room because ours was hotter than the rest of the hotel. The receptionist was very nice, but he couldn't find a cooler room and only offered a fan. The fan helped circulate the hot and damp air, but not much else. We were three adults who tolerated the situation, but I don’t recommend this place to families with kids, as hot and damp air can be very dangerous for them. The only things I liked about this place were the friendly staff, the oriental entrance, and its proximity to historic sights.
by A verified traveler
Posted 12 Jul 2024
Overall a good experience. The location is superb, right across the main entrance to the Cathedral. This hotel is combined with a decent restaurant, this is very convenient. The hotel is not too tall but has no elevator, not a big deal for me. Rooms for 3 were a bit tight but manageable. The bathroom was very nice with an awesome rain shower. A/C was not user controlled and though confortable we would have preferred to have it set a little cooler. Beds were nothing great but manageable. Our room was a bit noisy. At about 8:00am, one can hear the restaurants staff getting ready for the day with dish and silverware noises. Not to loud but noticeable if you are a late sleeper. The great location allows you to “pit-stop” at the hotel during the day and is near many restaurants, bars and shops. For someone looking for a great location, decently priced place to rest after a day of sightseeing this is a good choice. The restaurant and the rooftop terrace are a bonus. Staff seemed shared with the restaurant and was very pleasant. The only thing keeping me from an top review would be the beds, do they get just a notch below excellent in my book. I would stay here again.
Comment from Hotel Management
29 Aug 2024 by Andrea, Hotel Management
Muchas gracias por su comentario y por alojarse con nosotros
by A verified traveler
Posted 11 Jul 2024
by A verified traveler
Posted 8 Jun 2024
I love everything about this place . I will be back.
by A verified traveler
Posted 26 May 2024
Staff very helpful. Hotel across street from Mezquita. Comfortable eating area.
by A verified traveler
Posted 10 May 2024 on Hotels
by A verified traveler from Loveland
Posted 9 May 2024
The location of this property was excellent. The shower was awesome. The staff was helpful. However, the air conditioning was set on a very high temperature and could not be adjusted making the room too hot to sleep well in.
by A verified traveler
Posted 29 Apr 2024
Loved the plants felt like I was in Spain
by A verified traveler
Posted 29 Apr 2024 on Hotels
