Ratings based on 1,164 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from miami
Posted 1 Jan 2025
No hot water or WiFi
by A verified traveler from Lancaster
Posted 30 Dec 2024
This property was not safe or suitable for families vacationing. It seems that it is being used as low cost housing. I was first sent to an occupied room. The person staying in that room did not appear to be a short term guest. There was a pile of laundry visible on the bed. The hotel rep was very cagey about the mix up. I observed that people were using the dining area as a living area
Comment from Hotel Management
31 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 27 Dec 2024
Bed bugs, no hot water. Elevator malfunction, room smelt humid
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
27 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 18 Dec 2024
No hot water which they knew about for days before we checked in and never let anyone know until checking in.
Terrible.
While they offered refunds if you didn’t want to check in where were you going to go after long trip down.
Were told that hot water should be fixed by following morning, it wasn’t and still has not been fixed by day after
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
19 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 16 Dec 2024
I was not happy they had no hot water and no Internet. The staff was welcoming.
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
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by A verified traveler
Posted 16 Dec 2024
Excelente ubicación, muy limpio
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback.
