Ratings based on 14 Verified Reviews
3.4 Room cleanliness
2.9 Service & staff
2.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2020 on Hotels
Comment from Hotel Management
10 Jan 2020 by marshall, Hotel Management
There was a wifi connection problem with his laptop. It can be solved by clearing the cache of his browser. But he checked out early in order to have better connection in another hotel. We rejected his requirement for refund which was based on untrue excuses. We would have solved his connection problem in a matter of mins if he had contacted me before checkout.
by A verified traveler
Posted 17 Dec 2019 on Hotels
For the price The place is good if you just want to have a place to rest and sleep, the place is clean.
Comment from Hotel Management
8 Jan 2020 by marshall, Hotel Management
thanks
by A verified traveler
Posted 4 Oct 2019 on Hotels
It wasn’t vary nice
Comment from Hotel Management
4 Oct 2019 by marshall, Hotel Management
I don't know why he said "wasn't very nice". He is a returning guest, he has made 3 bookings. his next booking is coming up soon. Apparently he likes this place very much.
by A verified traveler from fairport,ny
Posted 1 Oct 2019
this is a joke ..dark basement room with no fire exit and only a mattress on the floor . I can't believe expedia would have this on their site
Comment from Hotel Management
2 Oct 2019 by marshall, Hotel Management
there is an emergency exit right beside the bed. this basement suite has no windows, but well lit. You could have an option to switch to a suite with windows at ground level. Please ask if you don't like this one.
by A verified traveler
Posted 25 Sep 2019
deceiving, dirty, not attentive, construction and painting without prior notice, shower is broken for 4 days.
Comment from Hotel Management
26 Sep 2019 by marshall, Hotel Management
shower area was taken out of service for 24 hours due to maintenance work. Painting was done in common area only, guests had very little inconvenience.
by A verified traveler
Very mediocre at best.
Posted 18 Aug 2019 on HotelsThe house is about 6 kms from major shopping centers so you need a car. Owner asked for $15/night for my 2 year old son up front which is unheard of in any hotel setting, even he didn't offer any mattress or bedding for him after charging us. No Iron in the room. The whole house needs serious cleaning and dusting. There was a charge for using the washer and dryer but we could not locate them anywhere in the house or garage. We stayed there for 14 days, he never offered any sort of cleaning or replacing the sheets as they do in hotels instead he charged us $40 cleaning fee, I told him that I would clean but he said he has his own standards(😀)
Comment from Hotel Management
18 Aug 2019 by marshall, Hotel Management
the TV area in living room which needs serious cleaning is not open to guests. Pls read house rules
by A verified traveler
False advertisement and shady business practice.
Posted 4 Aug 2019 on HotelsFalse advertisement!
The owner/operator doesn't advertise the fact that you'll be sleeping on a mattress on the hard floor instead of a bed. To add insult to injury, you'll be sleeping in a questionable "basement". This space isn't even a basement. You'll also be surprised with a $40 cleaning fee on top of your rate. All in all, it was a disappointment.
Don't book if you value your comfort and sanity.
Comment from Hotel Management
28 Aug 2019 by marshall, Hotel Management
This guest checked in with a different name from the reservation. I rejected his request to stay when he failed to identify himself
by A verified traveler from Rocky
Posted 19 Jul 2019
I was kinda expecting something a bit more ‘cozy’. What i ended up getting was a very very hard mattress on the floor of a sorta creepy basement room with no windows. If you’re looking just for a place to sleep, it’s good enough.
Just don’t expect to be overly comfortable.
Comment from Hotel Management
20 Jul 2019 by marshall, Hotel Management
Other options may be available. Pls ask when you check in
by A verified traveler
Posted 11 Jun 2019 on Hotels
Comment from Hotel Management
11 Jun 2019 by marshall, Hotel Management
thanks
by A verified traveler
Posted 3 Jun 2019 on Hotels
Comment from Hotel Management
4 Jun 2019 by marshall, Hotel Management
thanks
