Ratings based on 296 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Dennis,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you may have so we can address any issues and improve our services.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Carla,We are delighted to hear you had a pleasant stay with us! We appreciate you choosing our hotel and hope to welcome you back soon for another enjoyable experience.
by A verified traveler
Posted 26 Oct 2024
The service was outstanding
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Juan,We're thrilled to hear you enjoyed the outstanding service during your stay at our hotel! Our team always strives to provide top-notch hospitality to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing to stay with us!
by A verified traveler
Posted 15 Oct 2024
Nice place to stay and nice and friendly staff.
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Finley,We are pleased to hear you found our staff friendly during your stay. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us; we hope to welcome you back in the future.
by A verified traveler from Missouri City
Posted 6 Oct 2024
Only cold breakfast items. No one at front desk. Charged a $100 fee that took days after checkout to refund.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Marietta, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues you mentioned with our team. If you have further concerns, please don't hesitate to reach out to our management team. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Brenda,We're thrilled to hear you had a fantastic stay with us! If you have any more insights to share, please don't hesitate to get in touch. We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Sep 2024
Great and friendly
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Rosa,We appreciate your kind feedback and are delighted to hear you had a positive experience during your stay. If you have any further comments or suggestions, please don't hesitate to reach out.
by A verified traveler
Posted 26 Sep 2024
the manager and his wife were the kindest people. They clearly want to make your stay as good as possible. They smile and greet you each time you come and go..:) We enjoyed our few days in Cove at this hotel. The AC was cold, the beds were extremely comfy, those pillows were great! also having a washer/dryer there was wonderful and so handy. the fridge in the room was an asset to us for our bottled waters and snacks. Plenty of towels were there. The daily coffee/breakfast bar was wonderful and convenient. Many options were available to start your day. After our 14 hr journey back to AL, we arrived and wanted to just say thank you!
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello April, We are thrilled to hear that you had a positive experience during your stay at our hotel and that our team's hospitality stood out to you. It's great to know that you found our amenities like the AC, beds, washer/dryer, and breakfast bar to your liking. Your kind words mean a lot to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to welcome you back in the future!
by A verified traveler from Salado
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello Angela, We appreciate you choosing our hotel for your stay! We hope you had an enjoyable experience and we look forward to welcoming you back soon.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Stephanie,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
