10/10 Excellent
Jason
Traveled with family
Dec 28, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is among the most helpful and welcoming I’ve ever experienced at any hotel.
From the beginning, several concierge members (notably, Caroline, who seemed to have the early shift and responded to my messages sent during eastern time) went out of their way to make our stay more memorable during Christmas. I asked if they could make our suite more festive for the holiday (for which I was willing to pay), and they managed to obtain and decorate(!) a Christmas tree and get a few small seasonal arrangements for the rooms. Talk about above and beyond.
Then there were thoughtful staff members who held our baggage due to arriving early and then made sure the bags were taken to our rooms before we checked in.
The property was warm and inviting, nicely appointed and located in a convenient neighborhood for shopping, sightseeing, and world class shopping and dining.
Speaking of dining, as many have already praised, the breakfast is spectacular. The omelet was probably the best I’ve ever had. There are so many breakfast and lunch-type options, and nothing is forgotten, even for vegetarians and vegans. Can’t say enough positive things about the food, including the Italian restaurant.
I’d highly recommend this hotel for anyone looking for a special experience. They certainly exceeded in making our stay memorable.
Jason
Stayed 5 nights in Dec 2024