Ratings based on 726 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Croydon
Posted 22 Nov 2024
A lovely hotel with close access to central station and Tivoli Gardens
Comment from Hotel Management
22 Nov 2024 by joe, Hotel Management
Thanks for the feedback, we made a note of this & we hope to welcome you back for another stay. Best regards Ascot Hotel
by A verified traveler
Posted 9 Nov 2024
Very clean and friendly. Beautiful reception and staff were kind and efficient in getting us in the room early before check in which was nice.
There was building works going on so it was quite noisy at times. The rooms wardrobe was coming off the wall and the doors were hard to open. The floors were very loud. Very creeky so you couldn’t move around quietly. We felt we were probably disturbing the room below us due to the floor. Our room was smaller than the one advertised however it was still very nice. Over very nice and would stay again.
Comment from Hotel Management
9 Nov 2024 by joe, Hotel Management
Thanks for the feedback, we made a note of this & we hope to welcome you back for another stay. Best regards Ascot Hotel
by A verified traveler
Posted 21 Oct 2024
Excellent stay at the Ascot Hotel! Hotel is perfectly situated for a weekend's stay in Copenhagen with tourist attractions within walking distance. Comfortable, well-equipped room and friendly staff.
Comment from Hotel Management
21 Oct 2024 by joe, Hotel Management
Thanks for the feedback, we made a note of this & we hope to welcome you back for another stay. Best regards Ascot Hotel
by A verified traveler from Brentwood
Posted 17 Oct 2024
Great location.
Comment from Hotel Management
18 Oct 2024 by joe , Hotel Management
Thanks for the feedback, we made a note of this & we hope to welcome you back for another stay. Best regards Ascot hotel
by A verified traveler
Posted 16 Oct 2024
Great area. Lovely communal areas. The room lacked a mirror other than the bathroom. The coffee machine was chargeable which we were unimpressed with. The room had no bath mat, one of the radiators was broken. The room was not cleaned or towels replenished so the housekeeping was poor. The room was old and needed an update - its clear that it is an older hotel.
Overall it was ok value for money and the bar and staff were great but if you like a really nice room with good amenities probably not the place to stay!
Comment from Hotel Management
18 Oct 2024 by Ken, Hotel Management
Dear Faye,Thank you for sharing your feedback. We’re glad to hear that you enjoyed our location, communal areas, and the service from our bar staff.We apologize for the issues you encountered in your room, including the lack of a mirror, broken radiator, and the housekeeping service. Your comments about the room’s condition are valuable, and we will address these concerns with our team to ensure improvements are made.We appreciate your honest feedback and hope you’ll consider staying with us again, allowing us the opportunity to provide a better experience.Best regards,Ken, Ascot Hotel
by A verified traveler
Posted 13 Oct 2024
Perfect location. Excellent service. Highly recommend.
Comment from Hotel Management
13 Oct 2024 by joe, Hotel Management
Thanks for the feedback, we a made a note of this and we hope to welcome you back for another stay. best regard Ascot Hotel
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by joe, Hotel Management
Thanks for the feedback, we a made a note of this and we hope to welcome you back for another stay.best regard Ascot Hotel
by A verified traveler
Posted 5 Oct 2024
Our first visit to Copenhagen for our honeymoon, we loved the room, it was very modern and had a balcony, staff super friendly and the location was excellent to explore the city by foot, metro and train
Comment from Hotel Management
7 Oct 2024 by joe , Hotel Management
Thanks for the feedback, We made a note of this & we forward to welcome you back for another stay. Best regards Ascot Hotel
by A verified traveler
Posted 4 Oct 2024
Nice Hotel, Great location, Excellent service.
Comment from Hotel Management
7 Oct 2024 by joe , Hotel Management
Thanks for the feedback, We made a note of this & we forward to welcome you back for another stay. Best regards Ascot Hotel
by A verified traveler
Posted 3 Oct 2024
Loved this charming hotel. Unfortunately the desk clerk was visibly ill and miserable with a respiratory illness and should not have been working or should been masked. As a traveler with asthma I wish I had not had contact with this person, who was quite lovely but definitely contagious, putting me at risk.
Comment from Hotel Management
7 Oct 2024 by joe , Hotel Management
Thanks for the feedback, We made a note of this & we forward to welcome you back for another stay. Best regards Ascot Hotel
