Ratings based on 979 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Shower had not been cleaned in some time. Hairs on my bed.
Comment from Hotel Management
16 Jan 2025 by Brand Experience Team, Hotel Management
Hi Jeremy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Nancy Y., Hotel Management
Thank you for positively rating your stay!!Nancy Y.#Team6
by A verified traveler
Posted 13 Jan 2025
Its a clean room, couple small bars of soap, *squeaky springs* bed and shower for the night. Nothing special. The shower had hot water and great pressure. I was very thankful they had a clothes dryer on the property- but it would have been nice to not have to pay extra for it. They were very nice, checked on us with a phone call after we checked in to see if everything was ok and let me borrow a hair dryer from the front desk when I asked. Overall- it was a good deal for the one night stay that our family needed.
Comment from Hotel Management
14 Jan 2025 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A verified traveler
Posted 4 Jan 2025
Paid for 4 nights. Was refunded my last night since the advertisement said they had a hot tub but they don’t. Someone decided to knock on our door and then just open it before checking to see if we were staying another night. Woke my kids up. They should have double checked instead of just barging it. Very rude and unprofessional! Anyone that rented the room above us constantly stomped and ran across from side to side. I’ve never been to a place that had disrespectful people renting the upstairs. The manager said she can’t do anything about any of it but just refund my last night. I’ll definitely be going elsewhere next time. I want to add that they did offer to switch our room but I had two kids with me with a ton of stuff. We had to tough it out.
Comment from Hotel Management
8 Jan 2025 by Brand Experience Team, Hotel Management
Hi Rebecca, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
10 Jan 2025 by Brand Experience Team, Hotel Management
Hi Shane, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit. Natalie #Team6
by A verified traveler
Posted 30 Dec 2024
The place was clean and easy to find. I did not like that there was no soap or shampoo.
Comment from Hotel Management
3 Jan 2025 by Brand Experience Team, Hotel Management
Hi Randall, Thanks for taking the time to provide us with your valuable feedback. Your comments are essential to us as we continually work to improve our services and the overall guest experience. We truly regret that your recent experience with us fell short of your expectations. In order to better understand and address your concerns, please reach out to us. Your feedback will enable us to make the necessary adjustments to ensure that future guests experience an enhanced stay with us. Natalie #team6
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 29 Dec 2024
Staffs were very professional; respectful; accommodating; overall good.
Comment from Hotel Management
3 Jan 2025 by Brand Experience Team, Hotel Management
HI Kuaychang, Wow, we are absolutely over the moon reading your incredible 5-star review! Knowing that you had such a wonderful experience while staying with us brings so much joy to our team. Your feedback truly means the world to us and only pushes us to work even harder. It is our mission to deliver top-notch service, and we are so happy to hear that it has not gone unnoticed. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to send them our way. Thank you once again for your generous words and for choosing Motel 6. We cannot wait to have the pleasure of serving you again soon! Natalie #team6
by A verified traveler
Posted 27 Dec 2024
Bad smell from AC and wifi didn't reach room.
Comment from Hotel Management
27 Dec 2024 by Brand Experience Team, Hotel Management
Hi Theodore,We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly.Maz K.#Team6
