Ratings based on 97 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 25 Aug 2024 on Wotif
Really lovely, great setting, good amenities and clean. One comment I will make is the ensuite toilet and shower has no door. No privacy when using the toilet and shower
Comment from Hotel Management
2 Sep 2024 by Bruna Brito - Kirra Palms, Hotel Management
Dear Steve, Thank you for your feedback and for choosing to stay with us. We're glad you enjoyed our setting, and amenities, and found everything clean during your stay.We appreciate your comment about the ensuite toilet and shower not having a door. We understand how important privacy is and apologise for any inconvenience this may have caused. Your feedback is important to us, and we will consider it as we make future improvements.Thank you again for sharing your thoughts. We hope to welcome you back to Kirra Palms soon.Kind regards,Kirra Palms Team
by A verified traveler
Posted 6 Aug 2024 on Wotif
Very good ammenities. Walking distance from beach, restaurants, shops etc. Friendly and helpful staff. Would stay there again and recommend to others
Comment from Hotel Management
2 Sep 2024 by Bruna Brito - Kirra Palms, Hotel Management
Dear June, Thank you for your kind words and for sharing your experience! We’re delighted to hear that you enjoyed our amenities, and convenient location, and found our staff friendly and helpful.We truly appreciate your recommendation and are thrilled to know you would choose to stay with us again. We look forward to welcoming you back to Kirra Palms in the future!Kind regards,Kirra Palms Team
by A verified traveler
Posted 22 Jul 2024 on Wotif
Pleasant staff. Many dining options for breakfast, lunch & dinner. Unit could use a refresh but apart from that nothing to complain about. Situated near beach and easy walk to Cooloongatta.
Comment from Hotel Management
2 Sep 2024 by Bruna Brito - Kirra Palms, Hotel Management
Hello Pam, Thank you for sharing your feedback with us! We’re glad to hear you enjoyed our convenient location and the many dining options nearby. We also appreciate your kind words about our staff.We understand your comment about the unit needing a refresh and will consider this for future improvements.We hope to welcome you back to Kirra Palms on your next visit to the area!Kind regards,Kirra Palms Team
by A verified traveler
Posted 10 Mar 2024 on Hotels
by A verified traveler
Posted 4 Feb 2024 on Wotif
Coffee machine provided, but no coffee pods. Iron provided, no ironing board. Only 2 satchels of dishwasher powder. Access to the second bathroom was not allowed, which was inconvenient for visitors. No bathroom accessories such as shampoo, conditioner and body wash was not included. No extra towels and no face washers were included.
Apart from that, we really enjoyed our stay. It was just the small details that let the property down. Comfy bed, clean sheets and a lovely space to relax and enjoy the area. 4 stars overall.
Comment from Hotel Management
4 Feb 2024 by Bruna Brito - Kirra Palms, Hotel Management
Dear Scott,Thank you for leaving us a review and helping the Kirra Palms team improve.The coffee machine is the owner's item; they leave it in the apartment as an extra for the guests. Guests can provide their pods to use the machine. The hotel offers coffee sachets during your stay.The second bedroom was locked because you booked a one-bedroom apartment. Please get in touch with reception if you would like to upgrade to a two-bedroom apartment.Unfortunately, we no longer provide face washers due to numerous problems with makeup marks. However, please get in touch with reception if you need any extra accessories during your stay, such as dishwasher powder or shampoo/conditioner. We have a 24-hour team available to assist you with anything you need. Thank you again for your feedback, and we hope to see you again soon! :)Kind regards,Bruna Brito @ Kirra Palms
by A verified traveler
Posted 23 Nov 2023 on Wotif
Awesome location.
Had Tv issues, 2nd night blackout for about 20min needed to contact after hours.
Comment from Hotel Management
23 Nov 2023 by Bruna Brito - Kirra Palms , Hotel Management
Dear Cheyanne,Thank you for taking the time to leave us a review and help us improve. The recent energy blackout was caused by a government project at the intersection of Miles Street and Musgrave Street. The power was turned off temporarily to fix the energy problem. If you experience any issues, such as problems with your TV, please do not hesitate to contact our after-hours service. Our team at the hotel will be happy to assist you with anything you need.We hope see you again! :)Kind regards,Bruna Brito @ Kirra Palms
by A verified traveler
Posted 20 Nov 2023 on Wotif
Thankyou for your friendliness & easy communication. It was an easy process to stay with you & i look forward to returning soon!
by A verified traveler
Posted 16 Nov 2023 on Wotif
Gr8 central walkable accommodation
by A verified traveler
Posted 24 Oct 2023 on Wotif
Construction works across the road
