Ratings based on 867 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
close to walk to places great service and it was quite I would stay there again and fell other to stay there
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Gil, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COOKEVILLE - TENNESSEE TECH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Aurelio, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cookeville - Tennessee Tech and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler from RInggold
Posted 3 Nov 2024
The place is a little dated. It needs a thorough cleaning. Front door is broken. Bottom and bedspread were dirty and wore
Comment from Hotel Management
13 Nov 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at the RED ROOF INN COOKEVILLE - TENNESSEE TECH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness and the broken door which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Scott, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COOKEVILLE - TENNESSEE TECH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler from Sparta
Posted 23 Sep 2024
Bed bugs in room stated all rooms were full and refused refund stating manager was not available.
Comment from Hotel Management
25 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Carrie,I appreciate you sharing your feedback following your stay at the RED ROOF INN COOKEVILLE - TENNESSEE TECH. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Room was clean and was a decent place to stay one night. Neighbors were very noisy. Beds not very comfy but u get what u pay for. For the price it wasnt bad.
Comment from Hotel Management
24 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Jessica,Thank you for taking the time to tell us about your stay at the Red Roof Inn Cookeville - Tennessee Tech. I was thrilled to see you were pleased with the cleanliness of the room and you found the hotel to be a decent place to stay. However, it's truly disheartening to see you highlight that the noise disturbance and the discomfort from the bed hindered your stay. We are sorry for your experience. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Sep 2024
The beds are awful. I’ve stayed here 3 different times. The first time was ok. But the last 2 times were awful. This last time I essentially had to try and sleep in a hole in the bed. Beds just felt broken. The ceiling in the bathroom was falling apart and the air conditioner looked like someone kicked it in. It clearly didn’t work.
Comment from Hotel Management
12 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Erica,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cookeville - Tennessee Tech. I am sorry that your experience did not meet your expectations. You indicated that the conditions of the bed and air conditioner dampened your visit. Your satisfaction is important to Red Roof so I sincerely apologize for any inconvenience faced. I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. It would be our pleasure at Red Roof to have you stay with us again in the future.Very truly yours,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Randall, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COOKEVILLE - TENNESSEE TECH and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Aug 2024
The bed definitely wasn’t the most comfortable at all. If you moved it sounded like you were doing the wild thing & if you even thought about doing the wild thing, with as loud & noisy as those beds were you’d have the whole place standing outside your door!! But for a couple hours of sleep we were there to get, it served its purpose.
Comment from Hotel Management
26 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Bree,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COOKEVILLE - TENNESSEE TECH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the comforts of the bed. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
