Ratings based on 563 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Guitte who served the breakfast was very friendly and did a great job. The front desk was friendly and the property was very clean. The bed was extra comfy. Close free parking. Nice to have an indoor pool.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Carol,Thank you so much for your kind feedback! We're thrilled to hear that Guitte made your breakfast experience special, and we're proud that our front desk team was friendly and helpful. We're also glad you enjoyed the comfort of the bed, the free parking, and the indoor pool. We hope to welcome you back again soon for another great stay!
by A verified traveler
Posted 26 Oct 2024
The pool was not heated, the room was cold and there was no thermometer to adjuat
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Jamie,Thank you for your feedback. We're truly sorry to hear about the inconveniences you experienced during your stay with us. This is not the experience we wish to provide our guests with and we regret that it was yours. Please know that we will review your comments as we continue to enhance the hotel for guest experiences. We appreciate you bringing this to our attention and we hope to welcome you back in the future for a better stay.
by A verified traveler
Posted 2 Oct 2024
Need to speak to service I'm being charged for a room which I was never stayed in cuz they couldn't find the reservation
Comment from Hotel Management
3 Oct 2024 by General Manager, Hotel Management
Dear Marco,We’re sorry to hear about the issue with your reservation and the unexpected charge. We recommend reaching out to us at the property to resolve this matter promptly. Additionally, with the reservation having been made through a third-party site, we suggest contacting them as well for further assistance. Thank you for reaching out.
by A verified traveler
Posted 16 Sep 2024
Hotel was very nice and clean and staff was very friendly and helpful. We were disappointed that the heater for the pool was apparently not working so the pool was too cold to enjoy. This was one of the main things we had looked forward to when booking. Overall, tho, we still had a good experience.
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Dear Lynn, Thank you for choosing Fairfield Inn & Suites by Marriott Cookeville and leaving a review. We're so glad that our high standards of cleanliness and friendly service were the highlights of your stay. Please accept our apologies for any disappointment about the pool temperature. Our team is working to address your concerns. We hope to welcome you back for an even better stay in the future.
by A verified traveler
Posted 29 Aug 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024
by A verified traveler
Posted 15 Aug 2024
It was very clean and had a lot of amenities and was nice
Comment from Hotel Management
19 Aug 2024 by General Manager, Hotel Management
Dear Brandi,Thank you for being our guest at Fairfield Inn & Suites by Marriott Cookeville. We appreciate you taking a moment to compliment our immaculate environment! Please join us again for another great stay.
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024 on Hotels
