Ratings based on 68 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palm Harbor
Posted 25 Oct 2024
by A verified traveler
Posted 10 Oct 2024
It's okay to stay at
Comment from Hotel Management
10 Oct 2024 by Monarch, Hotel Management
Thank you for your positive feedback. Please come see again soon!
by A verified traveler
Posted 9 Oct 2024
It’s now a 1 star property. The ones who can’t get an apartment live / go here. ESL staff has difficulty communicating in English.
Comment from Hotel Management
10 Oct 2024 by Monarch , Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Oct 2024
The hotel is older but well taken care of, rooms are large and remodeled.
Comment from Hotel Management
9 Oct 2024 by Monarch, Hotel Management
Thank you for your positive feedback. We hope to earn your business again at Extended Stay Suites Cookeville, TN.
by A verified traveler
Posted 6 Oct 2024
I chose the property because it was extended stay of America hotel. But the quality was lower than I was expecting from extended stay of America hotels I was used to. The furniture was old and worn, the Bathroom sink was old and not easy to use. Top bedspread was old and worn with cigarette burn holes.
Comment from Hotel Management
9 Oct 2024 by Monarch, Hotel Management
Thank you for sharing your feedback about your recent stay with us. I sincerely apologize for not meeting your expectations and for the issues you encountered with the furniture and bathroom amenities. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we fell short in this instance.Your comments are invaluable, and I will be sure to share them with our management team for immediate review. We are committed to making improvements and ensuring a better experience for future guests.We hope you will consider staying with us again, so we can provide you with the quality you expect and deserve. Thank you again for your feedback.
by A verified traveler from Somerville
Posted 5 Oct 2024
I liked the location of the property. It is close to a huge number of restaurants as well as grocery stores, gas stations and a Wal-Mart.
Comment from Hotel Management
5 Oct 2024 by Monarch , Hotel Management
Thank you for your feedback. We are blessed to be in such a good location. Please come see again soon!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Monarch, Hotel Management
Thank you, Hope to see you again very soon!
by A verified traveler
Posted 23 Sep 2024
I enjoyed my stay here, you cannot beat the price for the quality! The staff was extremely friendly and the room was clean! The only thing I didn't like was my shower's soap holder was broken off, which I could see potentially being harmful in case of a fall while showering. Other than that, everything was perfectly fine And that should just be a problem in one room! I would definitely stay again!
Comment from Hotel Management
4 Oct 2024 by Monarch, Hotel Management
Thank you so much for your kind review and for choosing Extended Stay Suites Cookeville, TN! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff, clean rooms, and great value. We truly apologize for the inconvenience caused by the broken soap holder in your shower. Your safety and comfort are our top priorities, and we'll make sure our maintenance team addresses that issue immediately.We appreciate your understanding and are glad it didn’t affect your overall experience. We look forward to welcoming you back in the future!
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Monarch , Hotel Management
Thank you, Hope to see you again very soon!
by A verified traveler from Smithville
Posted 2 Sep 2024
Need minor updates
Comment from Hotel Management
2 Sep 2024 by GM, Hotel Management
Thank you!
