Ratings based on 497 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
The room was clean, quiet, and comfortable. The staff were nice and helpful. The next time I stay in the area, I will return to the Candlewood Suites.
Comment from Hotel Management
21 Nov 2024 by GM Christina O'Hagan, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler
Posted 18 Nov 2024
The room and property were fine. When we went to open up the bed, there was a couple large hairs in the sheets. When we asked for new sheets and explained, the front desk apologized several times and gave us new sheets and offered to change the sheets right away. Our guess is the sheets were changed and the hairs were probably from when the housekeeper was changing sheets. We would stay there again.
Comment from Hotel Management
21 Nov 2024 by GM Christina O'Hagan, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
by A verified traveler
Posted 17 Nov 2024
Everyone was very attentive to things needed. Great service!
Comment from Hotel Management
18 Nov 2024 by GM Christina O'Hagan, Hotel Management
Thank you for your review. We stive to provide great service.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you very much for taking your valuable time to complete our on-line survey. We are very sorry we did not meet your expectations.Our Team, at the Candlewood Suites-Cookeville, TN value you as a guest. During your next visit to the Cookeville, TN area, I will be honored to personally assist with your reservations. Please reach out to me, personally, for any assistance in the future.Have a super-fantastic weekend and we look forward to seeing you again when your travels bring you to our beautiful city of Cookeville!Yours in Hospitality,
by A verified traveler
Posted 27 Oct 2024
The staff is Friendly and helpful. Samuel at the front desk was Awesome!! Very helpful and very polite.
Comment from Hotel Management
28 Oct 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you so very much for the great ratings and comments we received from your on-line survey. We truly realize your time is very valuable and we so very much appreciate your time to recognize our hotel and Team for all of their many great accomplishments.We absolutely enjoyed having you as our guest and are thrilled your stay exceeded your expectations. We enjoy sharing all our guest comments with each member of our team during our daily "huddle". They are excited to always learn of the great things our guests have to say about our Hotel.We will be anxiously awaiting your next travel experience to Cookeville, TN and truly hope it is real soon!Have a super great week!
by A verified traveler
Posted 24 Oct 2024
Nice, clean, spacious room.
Comment from Hotel Management
25 Oct 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you so very much for the great ratings and comments we received from your on-line survey. We truly realize your time is very valuable and we so very much appreciate your time to recognize our hotel and Team for all of their many great accomplishments.We absolutely enjoyed having you as our guest and are thrilled your stay exceeded your expectations. We enjoy sharing all our guest comments with each member of our team during our daily "huddle". They are excited to always learn of the great things our guests have to say about our Hotel.We will be anxiously awaiting your next travel experience to Cookeville, TN and truly hope it is real soon!Have a super great week!Yours in Hospitality!
by A verified traveler
Posted 18 Oct 2024
Very friendly check-in. Spacious room with nice kitchen area.
Comment from Hotel Management
18 Oct 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you so very much for the great ratings and comments we received from your on-line survey. We truly realize your time is very valuable and we so very much appreciate your time to recognize our hotel and Team for all of their many great accomplishments.We absolutely enjoyed having you as our guest and are thrilled your stay exceeded your expectations. We enjoy sharing all our guest comments with each member of our team during our daily "huddle". They are excited to always learn of the great things our guests have to say about our Hotel.We will be anxiously awaiting your next travel experience to Cookeville, TN and truly hope it is real soon!Have a super great week!Yours in Hospitality!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you so very much for the great ratings and comments we received from your on-line survey. We truly realize your time is very valuable and we so very much appreciate your time to recognize our hotel and Team for all of their many great accomplishments.We absolutely enjoyed having you as our guest and are thrilled your stay exceeded your expectations. We enjoy sharing all our guest comments with each member of our team during our daily "huddle". They are excited to always learn of the great things our guests have to say about our Hotel.We will be anxiously awaiting your next travel experience to Cookeville, TN and truly hope it is real soon!Have a super great week!Yours in Hospitality!
by A verified traveler from Belleville
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you so very much for the great ratings and comments we received from your on-line survey. We truly realize your time is very valuable and we so very much appreciate your time to recognize our hotel and Team for all of their many great accomplishments.We absolutely enjoyed having you as our guest and are thrilled your stay exceeded your expectations. We enjoy sharing all our guest comments with each member of our team during our daily "huddle". They are excited to always learn of the great things our guests have to say about our Hotel.We will be anxiously awaiting your next travel experience to Cookeville, TN and truly hope it is real soon!Have a super great week!Yours in Hospitality!
by A verified traveler
Posted 25 Sep 2024
Very nice place to stay, and this is a fairly newer property too. The rooms are already accommodated with all the Dove hygiene products you need for showering, and then the kitchenette is equipped with numerous cooking accessories so you can prepare a decent meal for yourself if preferred. The room is also very spacious and definitely suitable for those long term stays if you’re working out of town or just a comfy get a way to visit the beautiful state of Tennessee. This room will not disappoint and it’s a very well kept property, the pool is always well kept too, and there’s a laundry area, and work out area too and the vending area is stocked with yummy food and the coffee is the freshest, it’s truly worth the money to stay here! All the Staff was amazing and extremely helpful. The main thing is and always has been my main concern when picking a good hotel is that our room was very comfortable and extremely quiet and so cozy. Check in and check out was also such a breeze! Honestly the overall experience was a 10 out of 10 and the best part is that it always is here each and every time we stay at this particular hotel. The rooms have always been freshly cleaned and just conveniently ready to just dive right into our stay relaxing and it’s been like this each and every time we visit this beautiful area! Highly recommend this hotel to anyone.
Comment from Hotel Management
27 Sep 2024 by Shannon Fischer, Assistant General Manager, Hotel Management
Thank you so very much for the great ratings and comments we received from your on-line survey. We truly realize your time is very valuable and we so very much appreciate your time to recognize our hotel and Team for all of their many great accomplishments.We absolutely enjoyed having you as our guest and are thrilled your stay exceeded your expectations. We enjoy sharing all our guest comments with each member of our team during our daily "huddle". They are excited to always learn of the great things our guests have to say about our Hotel.We will be anxiously awaiting your next travel experience to Cookeville, TN and truly hope it is real soon!Have a super great week!Yours in Hospitality!
