Ratings based on 976 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Arika,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 17 Nov 2024
The hall where our room was located as well as our "non smoking room" smelled like cigarette smoke covered up with air freshener. The paint is coming off the walls in the bathroom and there was dirty grout around the tub. The bed was not comfortable and the pillows were flat. I realize it probably says it on their website, but they don't offer any kind of breakfast, only coffee. The only good thing was that the staff were nice.
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Penny,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 17 Nov 2024
The room was clean. No shampoo, hair dryer or coffee pot. Hallway smelled of smoke. No breakfast. They charge 100.00 deposit on your credit card. I had to contact Expedia to get help getting my deposit back. It took a week to get my deposit back. Would not recommend
Comment from Hotel Management
17 Nov 2024 by Motel 6 Conway Management, Hotel Management
Hi Mr. Larry! We apologize for the inconvenience of your day, however Motel6 as a brand does not have the items that you listed that were not in the room. We are not required to have any of those items.. as far as the deposits go, it was refunded to you immediately after you check out. Please note that it is up to your bank or your credit card institution when THEY release the funds. THIS IS OUT OF OUR CONTROL. I would urge you to check with your bank and educate yourself in regards to their policy.
by A verified traveler
Posted 16 Nov 2024
We always stay here while in town. Nice quiet and convenient
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Brand Experience Team, Hotel Management
Hi Nanci,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A verified traveler
Posted 5 Nov 2024
by A verified traveler from Sulphur
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
The room was clean and comfortable. Easy access from highway. Took 15 minutes to check in because attendant was not at desk. Fitness room has been closed since our last stay here. Other than this it was a good stay.
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi James, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Natalie #Team6
by A verified traveler
Posted 28 Oct 2024
Guy at front desk was really helpful
Comment from Hotel Management
30 Oct 2024 by Brand Experience Team, Hotel Management
Hi Steven,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 28 Oct 2024
