Ratings based on 81 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Everything was so good.
Comment from Hotel Management
15 Nov 2024 by Hotel Manager, Hotel Management
We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 Nov 2024
Nice hotel. Didn't like that there was no one at the front desk after 8pm. Horrible mattress on the bed. Not comfortable at all. Had a room with small kitchen, no cups, plates or utensils were available in the room.
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Thank you for your review. We do have a kiosk for after hours service and someone will help you there.
by A verified traveler
Posted 22 Oct 2024
This property just wasn't up to standard at all. My room even had mold in it. Room wasn't clean to standard. Room odor was extremely strong.
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Thank you for you review. We are sorry that it didn't meet you expectations, we are an extended stay facility and operate differently then your nightly stay hotel.
by A verified traveler
Posted 19 Oct 2024
The property was new and very clean. There were no equipment in the kitchen, no cups, spoons or coffee maker. When I asked for these items, I was told it would be too expensive to rent.
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 16 Oct 2024
It seemed like a welfare complex, no dishes in kitchenette, no restaurant in hotel, could not walk anywhere. People kept us up until 1-2 am. No cleaning done during 10 day stay
Comment from Hotel Management
17 Oct 2024 by Hotel Manager, Hotel Management
Thank you for your review. We are an extended stay facility and we do not show a restaurant as an amenity on our site. We operate differently then your nightly stay hotel. Sorry to hear you didn't enjoy your stay.
by A verified traveler from harrisburg
Posted 14 Oct 2024
The manager was very accommodating, very kind and went out her way to make sure that you as a customer was satisfy.. I am truly graceful for her and her staff and their commitment to serve others. Job well done.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Thank you for your kind review.
by A verified traveler
Posted 8 Oct 2024
We informed the desk attendant that it smelled like Marijuana upon check in! We went to the room and saw a mouse run from one room to another. Upon entering the room my family saw to cockroaches. We immediately went to see if they had a different room on a different floor. But the hotel was completely booked. I asked for a refund and didnt want to stay there. Another attendant was there and didnt know how to check me out and refund the money and stated i had to wait for a manager. That was on the 4th of October. It is currently the 7th and i have not received my refund od $375.00 i am completely dissatisfied and will never book there again!
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Your refund was processed but being you paid through expedia, you have to wait for them to refund your funds back. Thank you for your review.
by A verified traveler
Posted 22 Sep 2024
Staff very rude and not customer oriented. Large groups of people loitering in the parking lot drinking. Absolutely NOT suitable for families. VERY limited minimal housekeeping services. ZERO staff on site after 8pm until 8am. Unable to swap towels after 5:30pm daily. Will NEVER stay at this property again.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Thank you for leaving your review.
by A verified traveler from harrisburg
Posted 21 Sep 2024
The hall carpet was badly stain by pets urine and feces. Also dog food was left on hall floor. Elevator carpet was soiled and stain. Smell in hallway of my floor the 4th floor and dirty nasty carpet in hallway. Since this place is pet friendly you really should not have carpet on the hallway floors, other then that the place was average.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Thank you for leaving your review.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Manager, Hotel Management
Thank you for leaving a review.
