Ratings based on 28 Verified Reviews

4.0 out of 5
67% of guests recommend
4.1 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 3 Dec 2022
The views of the cost line are beautiful from any corner of the hotel. I felt really safe in the area, and enjoyed walking down the beach. All little cafes and other stores in the walking distance, as well as Concón dunes and sea lions.
Comment from Hotel Management
3 Dec 2022 by Hippocampus, Hotel Management
Estimada MariaAgradecemos sus buenos comentarios.Ha sido un gusto recibirle.Esperamos volver a verla pronto.Saludos.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Nov 2018 on Hotels
3 out of 5
by A verified traveler

Don't be fooled

Posted 27 Feb 2017
Disappointed in the resort. Too remote, not many dining/drinking options. "Gym" had one VERY worn treadmill. If you plan on eating at the hotel, allow 2 hours at least. My "ocean view room" technically was right if I cranes my neck to look FAR out to the right I could see a sliver of the ocean.
5 out of 5
by A verified traveler

Nice place to stay with great views!

Posted 29 Nov 2016 on Hotels
The manager was especially wonderful and we enjoyed our stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 May 2022 on Hotels
5 out of 5
by A verified traveler

Excelente lugar

Posted 29 Oct 2021 on Hotels
Nos gustó mucho, excelente las instalaciones muy buen trato y muy limpió, tranquilo en todo aspecto
5 out of 5
by A verified traveler

Posted 27 Aug 2021 on Hotels
Excelente estadía, muy bien atendido por el personal, lo recomiendo.
Comment from Hotel Management
31 Aug 2021 by Hippocampus Resort, Hotel Management
Muchas gracias ! Saludos cordiales.
5 out of 5
by A verified traveler

Posted 9 Jun 2021 on Hotels
Bueno todo muy bien, lo único malo es que la sala de juegos de los niños es para mayores de 4 años siendo que un niño de 3 uno como papá también podría estar viéndolos para cuidarlos
4 out of 5
by A verified traveler

Problema de baño

Posted 28 May 2021 on Hotels
En el baño no habia shampoo, solo pusieron 2 envases de acondicionador. Un error grave c7ando uno no lleva su propio shampoo
Comment from Hotel Management
3 Jun 2021 by Hippocampus Resort, Hotel Management
Estimado Huesped Acusamos recibo de su mención y agradecemos sus observaciones. Lamentamos el inconveniente, hemos tomado las medidas necesarias para evitar que estas situaciones se repitan nuevamente. Reiteramos nuestras excusas por el malestar ocasionado. Saludos cordiales.
5 out of 5
by A verified traveler

Posted 21 May 2021 on Hotels
Comment from Hotel Management
25 May 2021 by Paula, Hotel Management
Muchas gracias por sus comentarios, espero haya disfrutado su estadía.
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