Ratings based on 1,238 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Very friendly staff and great food options. The beach was clean and swimmable.
Comment from Hotel Management
22 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Christina Kouyoumdjian,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 19 Nov 2024
The staff was amazing and the room magnificent.
Comment from Hotel Management
19 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Julie Ann,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Jane Frances Emma Wilson,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 16 Nov 2024
There was construction going on and the paint fumes were horrible. We had to change rooms, which the staff was fantastic in getting us to a new room. The employees were amazing throughout the stay!!!
Comment from Hotel Management
16 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Mark Robert,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Sarah MIlls,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Jason Christopher Hedding,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Mario Di Sandro,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Natalia Lea, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A verified traveler
Posted 4 Nov 2024
Nothing
Comment from Hotel Management
4 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Avedis Chuldjian,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,
by A verified traveler
Posted 3 Nov 2024
Great food, friendly staff, and beach was amazing
Comment from Hotel Management
4 Nov 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Vidal Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
