Ratings based on 1,588 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Mesa
Posted 19 Nov 2024
Beautiful views from the hotel and the staff was always nice and helpful
Comment from Hotel Management
19 Nov 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Holly,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
by A verified traveler
Posted 18 Nov 2024
Best view in PV and the staff & resort is amazing! No complaints about anything … and recomend to anyone who wants a quiet resort with a top-notch experience!
Comment from Hotel Management
18 Nov 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Brandi,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 15 Nov 2024
The staff is friendly, but the hotel has declined over the last few years. The food options are limited; many things have been eliminated from the past. The upkeep of the hotel is drastically different from the early years. We decided that this would be our final trip.
Comment from Hotel Management
18 Nov 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Yaneisha,Thank you for your detailed review and for your time to share your experiences at our resort. I appreciate your constructive criticism and sincerely regret the inconveniences that you encountered during your stay, which is not indicative of the service we want to deliver. Please know we are working diligently in every area that you mention in order to raise the bar in terms of guest satisfaction, reinforcing consistency in quality and service.Comments such as yours are most valuable as they indicate specific areas to improve as they allow us to identify our areas of opportunity. We would love to have you back and offer you a more enjoyable and relaxing stay.Kind Regards.
by A verified traveler from San Antonio
Posted 6 Nov 2024
Hotel is in excellent condition, very good staff, services etc. the hotel is located high on a hill, great view, quiet. Recommend renting a car if you want to be leaving the hotel.
Comment from Hotel Management
7 Nov 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Emil,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 5 Nov 2024
Good location but a little hard to get back to at night
Comment from Hotel Management
5 Nov 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Denise,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
by A verified traveler
Posted 29 Oct 2024
This hotel is very nice and clean. It has beautiful views, it's relaxing. Staff is very, very helpful. Even though it is not located on the beach is still a great choice to stay. I highly recommend it.
Comment from Hotel Management
31 Oct 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Armando,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler from Wellesley
Posted 29 Oct 2024
Awesome place.
Comment from Hotel Management
31 Oct 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Hector,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
by A verified traveler
Posted 24 Oct 2024
embraced in quietness .!
Comment from Hotel Management
24 Oct 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Teresa,Thank you so much for your comments, we hope to welcome you again soon,Kind Regards,
by A verified traveler
Posted 24 Oct 2024
Clean, quiet, great staff, best view ever!!!!
Comment from Hotel Management
24 Oct 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
DEar Carmet,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
by A verified traveler
Posted 19 Oct 2024
For my first time vacationing in Mexico this hotel was the best hands down! I'll definitely be back to stay. I didn't want to leave! Mucho Gracias to Abel, George and Maria! Excellent staff!
Comment from Hotel Management
22 Oct 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Lisa,It's our utmost pleasure to learn that your stay was a wonderful one and that you were impressed with our service and facilities.We appreciate your kind comments as it shows our consistency in providing deluxe experiences to our guests.Your feedback has been shared with the team as motivation to keep our work top-notch.We hope to welcome you again soon.Kind Regards,
