Ratings based on 1,616 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
The only thing missing was shopping and grocery area not being near by.
Comment from Hotel Management
20 Jan 2025 by Roberto Silva/front desk manager, Hotel Management
Dear MaryMany thanks for taking the time to leave your kind words and observations following your recent stay with us.
by A verified traveler
Posted 18 Jan 2025
by A verified traveler
Posted 11 Jan 2025
It was just perfect!!
Comment from Hotel Management
12 Jan 2025 by Roberto Silva/front desk manager, Hotel Management
Dear Janis,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 7 Jan 2025
The property is located up a steep hill, so taxis are required to move around as there is nothing around the hotel.
Breakfast and food quality were generally limited and basic. I found it interesting that they charge for water bottles and coffees such as espresso and that that is not included as part of breakfast.
Staff are friendly.
The overall design is outdated.
Very limited sun beds to use.
Also to note that it is not an adults only hotel as previously advertised when we booked.
Comment from Hotel Management
8 Jan 2025 by Roberto Silva/front desk manager, Hotel Management
Thank you for your detailed review and for your time to share your experiences at our resort. I appreciate your constructive criticism and sincerely regret the inconveniences that you encountered during your stay, which is not indicative of the service we want to deliver. Please know we are working diligently in every area that you mention in order to raise the bar in terms of guest satisfaction, reinforcing consistency in quality and service.Comments such as yours are most valuable as they indicate specific areas to improve as they allow us to identify our areas of opportunity. We would love to have you back and offer you a more enjoyable and relaxing stay.Kind Regards.
by A verified traveler
Posted 2 Jan 2025
The Zona Romántica is a short drive by taxi down the hill but this lovely property sits at the summit, well above all the hustle, bustle and NOISE! The views from the rooms over the Bahía de Banderas are spectacular.
Comment from Hotel Management
4 Jan 2025 by Roberto Silva/front desk manager, Hotel Management
Dear Warren,It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better.We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our resort.Kind Regards,
by A verified traveler
Posted 2 Jan 2025
We really like this place. I traveled with my wife and three children ages 13 to 18. The place was really spacious for us and felt pretty comfortable with the service and amenities available. We had no problem getting cars to and from the grand Miramar despite being on top of the hill. This was actually a really nice feature because it got us away from everything. We had no problem getting to downtown Puerto Vallarta within 10 minutes. The food choices were adequate and the menu was fun to explore however, not everything on the menu was available. For instance, they didn’t have the ribeye tacos. They were good and we didn’t care because of all the other choices. Their concierge was extremely helpful and setting up activities Every day they even helped us arrange extremely good restaurant recommendations which really made our evening special. All in all we go back in a heartbeat and it’s not a surprise when I met other vacationers who regularly return to the grand Miramar.
Comment from Hotel Management
4 Jan 2025 by Roberto Silva/front desk manager, Hotel Management
Dear Brian,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 2 Jan 2025
It was such a beautiful hotel with amazing view and room service.
Comment from Hotel Management
4 Jan 2025 by Roberto Silva/front desk manager, Hotel Management
Dear Alberto,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 30 Dec 2024
Had a great time. Wonderfully spacious rooms, friendly staff, quiet at night. Lots of available chairs by the pools. Easy access to restaurants, beaches and entertainment by quick uber/taxi ride. Highly recommend.
Comment from Hotel Management
31 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Cris,It has been a pleasure to have attended to you as you deserve. I thank you very much for the time you took to write this review that we undoubtedly appreciate and make us better.We are delighted to hear about the warm hospitality you received from the team during your stay.We sincerely look forward to welcoming you back on future occasions to provide you with the exceptional quality and service that characterizes our resort.Kind Regards,
by A verified traveler
Posted 30 Dec 2024
Excellent property, top notch service, a little far to the beach and restaurants but excellent if you want peace and quiet, a nice pool, big rooms, and great service. Would definitely stay again.
Comment from Hotel Management
31 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Robert,Many thanks for taking the time to leave your kind words and observations following your recent stay with us. It's our most pleasure to know that your stay was a wonderful one while you were impressed with our service and facilities.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind Regards,
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Martin Ruelas / Front Desk Manager, Hotel Management
Dear Michael,Thank you so much for your comments, we hope to welcome you again soon.Kind Regards,
