Ratings based on 496 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
it was ok
Comment from Hotel Management
18 Nov 2024 by Hotel Ibis Concepción, Hotel Management
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.
by A verified traveler
Posted 3 Dec 2022 on Hotels
Comment from Hotel Management
6 Dec 2022 by Hotel Ibis Concepción, Hotel Management
Estimado/a Huésped,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Concepción.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras más sinceras disculpas.Nos hubiese encantado haber recibido algún comentario en relación a este puntaje para poder realizar una mejora en nuestro servicio.En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.Hotel Ibis Concepción
by A verified traveler
Posted 30 Nov 2022 on Hotels
Booked this hotel as it was close to Airport. Our flight was at 7.45 am and hotel couldn’t arrange a taxi until 7am which was an issue. We had to phone and find a taxi that would,which was difficult as we speak very little Spanish.
Comment from Hotel Management
1 Dec 2022 by Ibis Concepcion, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ibis Concepcion
by A verified traveler
Posted 15 Jul 2022
Good place to stay close to the airport. Breakfast with many options of food.
Comment from Hotel Management
22 Jul 2022 by Ibis Concepción, Hotel Management
Dear Marta,
We very much appreciate your comments regarding your stay at the ibis Concepción.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Posted 19 May 2022
Clean, comfortable and very convenient and safe location.
Comment from Hotel Management
6 Jul 2022 by Ibis Concepción, Hotel Management
Dear Leonardo
We very much appreciate your comments regarding your stay at the ibis Concepción.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
by A verified traveler
Posted 3 May 2022
The breackfast was not included according to the person in charge of the check in, finally they accepted no charge my room with this item.
Comment from Hotel Management
5 Oct 2022 by Ibis Concepción, Hotel Management
Dear GuestThank you for taking the time to tell us about your experience at the ibis Concepción. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 1 Feb 2022
It was a good stay, would stay again
Comment from Hotel Management
5 Oct 2022 by Hotel Ibis Concepción, Hotel Management
Estimado Huésped,Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.Atentamente,Hotel Ibis Concepción
by A verified traveler
Posted 17 Jan 2022 on Hotels
by A verified traveler
Posted 20 Dec 2021
by A verified traveler
Posted 20 Nov 2021
All excekent
