Ratings based on 526 Verified Reviews

4.2 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 23 Sep 2024
Not the 4 star hotel I expected. Rooms are in need of upgrade and redecoration, somewhat bleak. Area around the hotel isn’t great, concrete jungle. Hotel served a purpose but wouldn’t I wouldn’t recommend.
3 out of 5
by A verified traveler

Posted 5 Aug 2024
Staff were ALL very nice and accommodating. The hotel does need a concierge to assist visitors with questions about the area and with helping set up activities. Our room was overly warm even with the AC turn down to the coldest it would go. We had to ask for a fan. The bathroom sink stopper would not stay in the open position and the water did not drain well. Just washing your hands could cause an overflow.
4 out of 5
by A verified traveler from Maia

Posted 5 Aug 2024
attentive staff
5 out of 5
by A verified traveler

Lovely hotel

Posted 31 Jul 2024 on Hotels
Friendly, helpful staff. Great breakfast with lots of choice. Pool was lovely. Nice complimentary extras in room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jul 2024 on Orbitz
5 out of 5
by A verified traveler

Posted 11 Jul 2024 on Orbitz
The service at fr9nt desk, dtaff was extremely kond.
3 out of 5
by A verified traveler

Posted 6 May 2024
A fairly tired Novotel. Main bar and restaurant nicely done but dated rooms with tiny showers and No desk or usable chair to work on the room if required. Fitness suite basically an old bedroom with a bike in it not really 4* experience. Otherwise usual expected too amenities. Quiet location by the a park is a bonus although general exterior area feels a bit run down.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Apr 2024
2 out of 5
by A verified traveler

Stay

Posted 11 Apr 2024 on Hotels
The hotel has a lot of potential (next to a very nice park and close to the city centre), but very outdated. Just some of many specific issues we experienced: - very small rooms (especially if travelling with small kids) - not clean + not cleaning rooms properly - quite outdated interior - very hot, no AC - beds, pillows, sheets all need a refresh - employees should be much friendlier. They are not rude, but need to learn basics: hello, good day, yes of course, goodbye etc - the whole hotel needs a renovation
4 out of 5
by A verified traveler

Posted 17 Mar 2024
The food was ok, and so was the service. It has a motel feel.
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